Host/Takeout

JOB OVERVIEW

A Host/Hostess presents a positive first impression of theestablishment’s friendliness, excellent service and high standards. TheHost/Hostess also greet Guests upon arrival, inform Guests of their wait time,monitor a waiting list, enter Guest names into the computer system, show Gueststo their table and bid Guests farewell as they leave.

As a member of an energetic team, the Host/Hostess will answer the phones and fill take-out orders when needed.

ACCOUNTABILITIES

• Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
• Use visual cues to seat Guests in either the bar or dining area depending on their preference
• Inform Guest of who will be serving them to ensure a smooth handoff to the service staff
• Answer incoming calls to the restaurant and provide appropriate service
• Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
• Tend to special Guest needs and requests
• Observant to Guests’ needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
• Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
• Help dining room staff by setting and clearing tables; replenishing water; serving beverages
• Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders
• Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for Take-out orders
• Contribute to team effort by accomplishing related results as needed

JOBREQUIREMENTS

• Must be able to read menus
• Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
• Must be able to clearly communicate Guests’ needs to servers, bussers, managers, etc.
• Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests
• Must be able to walk and stand during entire shift
• Must be able to reach, bend, stoop and wipe
• Must be able to articulate clear greetings and farewells to Guests

· Must be able to understand requests forassistance

BEHAVIOURAL COMPETENCIES

· CustomerService

· People Skills

· Professionalism

· High Energy

· Multitask

· Thoroughness

· Planning

· Basic Math

· Teamwork

· Attention toDetail

· VerbalCommunication

· Organized

· Flexible

Positionalexpectations

• Must be able to carry trays or supplies (10-30 lbs.)
• Must have a desire to help out where needed and work as part of a team
• Passion for providing extraordinary service
• The ability to thrive in a fast-paced environment
• An appetite for learning (and great food)
• Flexibility to work a variety of shifts
• Must be upbeat, outgoing and positive
• Must be able to assist Guests and possess great Guest relations skills
• Ability to work positively in a fast-paced environment
• Ability to stand/walk and stay focused and alert for extended periods of time
• Ability to work effectively within a team
• Ability to effectively communicate on the telephone.

Job Types: Full-time, Part-time

Pay: $14.00 - $17.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Physical setting:

• Upscale casual restaurant

Shift:

• Day shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday

Application Question(s):

• What is a good phone number?
• Available work hours?
• what traits make you a good employee?
• Do you have a secondary store you would be interested working in?

Experience:

• Host/Hostess Experience: 1 year (Preferred)

Work Location: In person