Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team. In this role, you will be responsible for providing exceptional guest services and ensuring a positive experience for all guests. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Duties:
- Greet guests with a friendly and welcoming attitude
- Assist guests with check-in and check-out processes
- Answer phone calls and provide accurate information to guests
- Take reservations and manage room bookings
- Handle guest inquiries, requests, and complaints in a professional manner
- Collaborate with others to ensure smooth operations and guest satisfaction
- Maintain cleanliness and organization
Qualifications:
- Previous experience in hospitality setting is preferred
- Excellent communication skills, both verbal and written
- Strong phone etiquette and customer service skills
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills and the ability to handle difficult situations with professionalism
- Knowledge of food service procedures is an advantage
We offer competitive pay rates and opportunities for career growth within our organization. If you are passionate about providing exceptional guest experiences and thrive in a dynamic environment, we encourage you to apply.
Job Type: Part-time
Pay: From $15.00 per hour
Expected hours: 10 per week
Benefits:
- Flexible schedule
Shift:
- Evening shift
Weekly day range:
- Weekends only
Application Question(s):
- Must be over 18; 21 or over preferred.
Ability to Commute:
- Ellicott City, MD 21043 (Required)
Work Location: In person