Hostperson - Lavo Italian Restaurant Las Vegas

POSITION SUMMARY:   

The position Host Person is responsible for greeting and checking in guests upon their arrival, maintaining an accurate waitlist when applicable, as well as seeing guests to their table when it is clean and fully set.  

This job description is a summary of duties however it is by no means an all-inclusive list. It is merely a broad guide to expected duties of the position. 

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: 

• Inform the guests that their table is ready and invite them to the table 
• Carry guests' drinks to their seats/tables from the bar area and transfer their tab to the table if needed 
• Pull out their chairs and tables to make it easier for the guests to sit down 
• Respond to guests' requests at the time of seating, i.e., if they wish to hand in their coats, or provide directions to the restroom 
• Responsible for ensuring guests are closed out at the bar or transferred 
• Perform all assigned duties as detailed in your opening, afternoon, and closing checklists 
• Distribute the server's slips (guest notes) and ensure any updates are given to servers and management promptly 
• Check the blocking sheet to identify all regulars and PIV guests 
• Answer calls promptly to maximize the restaurant's capacity 
• Accommodate regulars and reservation requests of concierges 
• Utilize all tables to achieve higher turnaround of guests 
• Work closely with concierges and other agents to increase pre- and post-theatre reservations and other events 
• Assume all other responsibilities relating to operational items at the reception desk 
• Complete all front desk administrative duties competently, efficiently, thoroughly, and in a timely manner 
• Update all operational telephone numbers as needed 
• Be fully conversant with every aspect of the Company's emergency procedures, policies and procedures within employee handbook, and with the geographical layout of the operation and to know the exact whereabouts of all operational equipment  
• Tour the restaurant in intervals to identify any empty tables and inform the Maitre 'D/Manager on Duty 
• Stock all the necessary stationery, i.e., pens, pencils, papers, white-out tapes, table plans, stapler, hole puncher, etc.; double-check against the required stock levels before shift 
• Assist and/ or complete additional tasks as assigned 

TRAINING REQUIREMENTS: 

• Tao Group Hospitality in-venue training 

EDUCATION/WORKING KNOWLEDGE: 

• Must have a minimum of one (1) year of direct work experience 
• Previous culinary experience preferred 
• Knowledge of drink recipes 
• Opening and closing duties 
• POS Systems 
• Sanitation and safety  

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE  

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions 

• Ability to write and verbally communicate 
• Must be able to move quickly 
• Must be able to push and lift up to 50 lbs. 
• Must be able to stand for extended periods of time 
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume 
• Exposure to hot kitchen elements or cleaning materials 
• Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors 
• Office, Casino, Nightclub, Dayclub, Bar, Lounge, and/or Restaurant working environment 
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required 
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards 
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner 
• Ability to maintain confidentiality 
• Ability to handle a fast-paced, busy, and somewhat stressful environment