Host/Hostess

The Johnson City Country Club is looking for a Host/Hostess to join our front-of-house team. The Host/Hostess will greet guests as they enter the restaurant, pass out menus, and show guests to their appropriate table. Additionally, the Host/Hostess will facilitate calls to the restaurant, answer questions regarding the menu, take reservations, and handle to go orders. The Host/Hostess is the first person our guests will see when they arrive, so ideal candidates will be professional, cheerful, good at multi-tasking, prioritizing responsibilities, and able to stand for long periods of time.

Host/Hostess Responsibility:

• Greeting guests as they enter the restaurant.
• Creating and managing guest waitlists as needed.
• Seating guests at tables or in waiting areas.
• Finding the appropriate table for each guest according to their preferences and group size.
• Remembering table rotation and ensuring all servers receive the right number of guests.
• Engaging with guests to ensure the quality of food and customer service.
• Responding to client complaints and helping to resolve those complaints.
• Answering phone calls and taking guest reservations.
• Memorizing the menu and dietary options.
• Helping out other staff members as needed during your shift.
• Providing great customer service at all times.

Host/Hostess Requirements:

• Minimum 2 years previous experience of similar (Preferred)
• Minimum 1 year fine dining restaurant experience (Preferred)
• Must be able to provide top-notch customer service, even under pressure and in a fast-paced environment
• Positive attitude and ability to work under pressure
• Willingness to cooperate with other restaurant staff
• Ability to maintain work quality while unsupervised
• Must be able to work standing for long periods of time
• Ability to safely lift and maneuver heavy trays of food when necessary
• Ability to follow instructions
• Ability to handle and count money accurately
• Ability to operate point-of-sale systems
• Ability to keep up with a fast-paced restaurant environment

Job Type: Part-time

Pay: $8.00 - $9.00 per hour

Expected hours: 12 – 16 per week

Shift:

• Evening shift

Experience:

• Restaurant: 2 years (Preferred)
• Fine Dining: 1 year (Preferred)

Work Location: In person