Host/Hostess

Trader Vic's Emeryville is looking for a Host to greet and seat our guests, answer the phones and assist with light admin duties! We are looking for someone who can work a minimum of 3 days a week- but we can offer 5 days full-time if your ready to immearse yourself with the Trader Vic's Team! Read more about the job details below, and please respond with a resume, or shoot us a message if you have any questions!

SUMMARY

The Host position is the first to interact with our guests when they arrive to the restaurant, and its important to leave a positive impression! This position entails greeting our guests and making them feel welcome, escorting guests to their tables, taking & managing reservations, and providing excellent customer service.

All our employees work equally hard, and we are proud of our team-oriented environment. All FOH positions pool tips and tips are distributed evenly based off the number of hours worked. This is a highly tipped position.

ESSENTIAL DUTIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactory. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Clock in for each shift in uniform, on time, and ready to work
• Preform assigned daily opening and/or closing sidework duties
• Work as a team player, supporting and communicating with co-workers and mangers to ensure optimal guest satisfaction
• Greeting guests, checking in reservations, and escorting guests to their tables or banquet rooms
• Answering the phone promptly and with a proper phone etiquette, and a friendly attitude
• Following protocol when taking guest reservations and walk-ins
• Understanding the ATS system, and properly transferring phone calls

Taking detailed and accurate messages for managers

• Checking of guest’s coats, luggage, equipment, etc.
• Accommodate reasonable requests made by guests and take notes for special reservation requests

Keeping notes in the OpenTable system about guest preferences, VIP guests, and manager directions

• utilizing the OpenTable reservation software to map out reservations for each shift and managing the number of covers and timing of reservations
• Taking ‘To Go’ orders from guest and properly inputting them into the POS
• Managing online ‘To Go’ orders and dispersing order tickets
• Control the sales of Trader Vic’s retail items by selling items to guests, organizing the ‘Gift Shop’, maintaining the ‘Gift Shop’ display, and retrieving items from the ‘Gift Shop’ for servers, bartenders, or managers upon request
• Keeping host stand clean & organized
• Clean, organize, and keep inventory of all menu’s & promotional inserts
• Flexibility to preform duties in other areas/sections that may be outside of assigned section, as requested by MOD
• Flexibility to perform duties that may be outside the typical range of SA duties, if reasonable, and as assigned by MOD

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Self-motivated, detail-oriented and organized.
• Ability to solve practical problems.
• Participate in training activities as required.
• Undertake and follow through on any reasonable task or request made by Management.
• Be courteous and professional with all colleagues and guests.
• Be friendly and engaging with all guests
• Ensure that you keep a high standard of personal hygiene, your uniform is kept clean, and that you are well groomed at all times.
• Ability to multi-task and prioritize
• Able to work independently and in a team environment.
• Ability to adjust to changing schedules and priorities.
• Effectively and efficiently execute duties with minimum direction
• Ability to read and interpret a variety of instructions furnished in written, oral or schedule format.
• Must be punctual, have a good attendance record, and have reliable means of transportation to work.

EDUCATION & EXPERIENCE

• 2+ years of working in the hospitality environment
• 1+ years of experience working in a ‘Host’ or equivalent position
• Experience using Open Table software

SPECIAL REQUIREMENTS

Must possess a valid CA Food Handler Certificate or obtain a valid CA Food Handler Certificate by start date.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Frequently spend the entirety of each working shift standing
• Frequently lift and carry up to 35 pounds

· Frequently walk, bend, stoop, use hands to finger, handle or feel, and reach with hands and arms.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• The noise level in the work environment is loud.
• Work environment entails sharing a workspace with others and interacting with other staff & guests.
• Work environment involves minimal exposure to physical risks, such as operating dangerous equipment or working with chemicals.
• Work involves moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, and/or unpleasant odors while visiting prospects/clients.
• Chemicals known to the State of California to cause cancer, or birth defects or other reproductive harm may be present at the worksite.

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

Job Type: Part-time

Pay: $18.67 per hour

Expected hours: 12 – 25 per week

Benefits:

• Employee discount
• Flexible schedule
• Referral program

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Weekends as needed

Experience:

• Restaurant Experience: 1 year (Preferred)

Work Location: In person