Host/Hostess

Join our team at the Houlihan’s Restaurant + Bar, modern American restaurant and bar located in the Hershey Press Building where you will utilize scratch methods by using real, whole ingredients to create dishes in our open kitchen

Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

This position is responsible for greeting guests and seating guests within the dining room areas of Houlihan's Restaurant + Bar.

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Verbally greet guests immediately upon entering the restaurant and thank guests as they are leaving.*
• Seat guests at tables in a friendly and timely manner.*
• Complete wait sheets accurately and table count sheets accurately.*
• Answer the telephone.*
• Meet guests' needs by providing pertinent information about the restaurant, menu items, and surrounding area.*
• Use specified techniques to satisfy unhappy guests.*
• Handle to-go orders on an as-needed basis.*
• Maintain guests' needs throughout their dining experience by assisting servers with pre-bussing procedures.*
• Use sanitizing solution to wipe down tables, chairs, booths, and table bases to assist servers.*
• Sweep floor area around the table to assist servers as needed.
• Reset using designated silverware, napkins, and condiments to assist servers as needed.
• Stock all items on the Front Desk Checklist

Qualifications:

• Must be 16 years of age or older

Knowledge, Skills, and Abilities:

• As a member of the team, a host should know and follow policies and procedures and have strong interpersonal skills that would enable him/her to verbally communicate in a positive manner with co-workers, guests, and the general public.

Job Demands:

• Able to see at a distance (20 feet), at close range (12 inches), distinguish between shapes, and utilize peripheral vision to avoid potential hazards.
• Able to hear in one or both ears so that verbal communication can be received, understood, and acted upon.
• Able to read, write, and perform addition/subtraction calculations.
• Able to control and utilize fingers to write.
• Able to bend, handle, carry, lift, reach, wipe, climb, stoop.
• Able to walk and stand for up to 8 hours.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Job Type: Part-time

Pay: From $12.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Referral program

Shift:

• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person