• Checks in customers, matching with bookings and accepting chance customers if tables are available.
• Supplies customers with requested information regarding restaurant facilities, customer telephones and taxis.
• Shows customers to their tables and passes responsibility to floor staff.
• Passes messages to diners.
• Works with restaurant staff to create a positive dining experience for guests.
• Greets customers and answers all questions.
• Alerts team members when tables need attention if they are not present assists them in helping with their tables.
• Has knowledge of the menu, with the ability to make suggestions.
• Ensures tables are enjoying their meals and takes action to correct any problems.
• Collects payments from tables.

• Checks reservations system for any VIPs, or special requirements for the day.
• Performs relay duties in the restaurant.
• Accepts table changes from supervisors & managers.
• Processes new bookings, amending and canceling bookings as required.
• Ensures that the reception area is always kept clean and tidy.
• Communicates all problems and ideas for improvement to management.
• Communicates and works together with coworkers as a team.
• Arrives at work for scheduled shifts and is punctual, always following company absence, lateness procedure if unable to do so.
• Follows management’s instructions and suggestions.
• Attends meetings / training sessions as required by the management team.
• Cleans tables and removes dishes after the customer leaves, or as needed.
• Carries loads of soiled dirty dishes to the dishwasher to be cleaned.
• Ensures availability of clean dishes, flatware, glasses, straws, napkins, and other dining materials.
• Resets tables when customer leaves for next customer party.
• Can remain focused and on-task.
• Sweeps and mops floors, even if items are broken or spilled.

III. Additional Duties

• Performs other job-related duties as directed.
• Works as a team player always and is prepared to be flexible to ensure that operations are always as efficient and profitable as possible.

• Maintains a high customer awareness by approaching your job with the customers always in mind.
• Is financially aware of costs involved in the operations and are responsible to control costs.
• Is motivated and committed to your personal development, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge to improve your personal performance
• Is adaptable, responding quickly and positively to changing requirements, which may mean getting involved in procedures that are not normally part of your day-to-day responsibilities.
• Maintains high level of teamwork by showing co-operation and support to colleagues in the pursuit of department and restaurant goals. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues
• Ensures that the quantity of work is sufficiently productive under the normal business levels.

• High School Diploma
• Good communication and organizational skills.
• Ability to handle stressful situations and be able to prevent and/or handle emergency situations.
• A cheerful, positive attitude when working with a variety of people, and be able to work well under pressure.
• Responsible, neat, and clean in appearance.
• Strong communication skills with supervisors and team members.
• Must be able to read, write and speak English.