Host, Pioneer

Welcome to Pioneer (pioneercleveland.com), an exciting new camping-themed sports bar in the heart of Ohio City. Pioneer’s expansive dining room is built around 13 TVs, so you never have to miss a game and our show-stopping Argentenian-style hearth that celebrates the oldest method of cooking known to man: live-fire. Outside, guests can grab drinks from our custom airstream bar and enjoy their meal on the expansive patio, while enjoying their favorite teams on our outdoor TVs. Operated by Harbor Bay Hospitality, Pioneer is located in INTRO – Cleveland’s exciting new mixed-use project, which features nearly 300 new apartments, an acre of green space, and a lavish top-floor event venue directly across the street from the historic West Side Market.

Pioneer is looking for team members that are dedicated to friendly and fun service, and who are eager to help us make this the absolute best place for sports in Cleveland. Pioneer is currently open six days a week with busy brunch service on the weekends.

We’re building a top-of-the-line team that we want to respect and grow with from day one. We’re looking for industry rockstars who shine at the following:

• Attentive service
• Kindness
• Competency in the workplace
• Attention to detail
• Thinking on their feet

By joining our team, here’s what you can expect from us:

• Extensive growth opportunities
• A respectful and exciting workplace
• Competitive pay and benefits
• Being surrounded and inspired by the best in the business

Our goal? That this will be the best place you’ve ever worked in the industry.

A Host is responsible for welcoming customers to the restaurant and ensuring that they are seated and receive attentive service. Their duties include maintaining a waitlist of patrons during busy meal service, passing out menus and accepting phone calls.

A Host’s duties primarily focus on ensuring the guests have a positive experience as soon as they enter the restaurant. Examples of Host duties and responsibilities include:

• Greeting customers as they walk into the restaurant
• Helping guests with reservations and guiding them to their table
• Giving guests accurate wait time estimates and seating them in the waiting area
• Providing customers with menus and answering any initial questions they may have
• Optimizing seating at different tables to ensure even workload for wait staff
• Answering phones and scheduling reservations with large parties

Responsibilities:

• Greeting guests as they enter, and putting them on a waiting list as necessary.
• Providing guests with menus and answering any initial questions.
• Seating guests at tables or in waiting areas.
• Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
• Engaging with guests to ensure they're happy with food and service.
• Responding to complaints and helping to resolve them.
• Answering phone calls, taking reservations and answering questions.
• A knowledge of the menu.
• Helping out with other positions in the restaurant as needed.
• Providing great customer service.

Requirements/Education

• Ability to provide top-notch customer service in a fast-paced environment.
• A positive attitude and ability to work well under pressure with all restaurant staff.
• Does high-quality work while unsupervised.
• Able to work in a standing position for long periods of time.
• Able to safely lift and easily maneuver trays of food when necessary.
• Willing to follow instructions and ask questions for clarification if needed.
• Able to handle money accurately and operate a point-of-sale system.
• Able to work in a busy restaurant environment.
• Restaurant experience a plus.

Work Environment:

Work is performed in a restaurant/event environment. This role requires primarily standing and walking during entire shift. Work environment is fast-paced and team member must be able to manage multiple priorities throughout a shift. Exposure to cold and heat may occur on regular basis throughout a shift (entering refrigeration equipment, multiple industrial/food service and exposure to cooking appliances).

Harbor Bay, the team behind INTRO – Cleveland’s most exciting new mixed-use project, which features nearly 300 new apartments, an acre of green space, and a lavish top-floor event venue directly across the street from the historic West Side Market – is excited to announce a brand-new hospitality operation.
Our roots are in Cleveland, but our aspirations are driven by our cosmopolitan experiences across the globe. Harbor Bay Hospitality will launch four independent concepts that aim to raise the bar and set new expectations in Cleveland’s hospitality scene.
Starting this adventure during a global pandemic has been no easy feat, but the opportunity exists here in town to innovate and improve experiences for both guests and team members. With a focus on dynamic, design-forward restaurants, and extreme attention to detail in food, beverage and service, every part of stepping into a HBH space will be memorable.
What are the four spaces? A trendy all-day café with a serious coffee program, a camping-inspired live fire sports bar, an upscale shared-plates lounge with a retractable roof, and a dramatic top floor event space with panoramic views.
All establishments are currently in search of talented, motivated team members to help grow the HBH family from the ground up. We will offer competitive pay rates, a slate of benefits for full-time employees, and a rewarding and enriching work environment that will be fast-paced and high volume.
Our plans can be summed up with three simple promises:
Really Good Stuff. Served Humbly. In Great Rooms.

Pay: $14 - $17 / hour

Pay:

• Tips

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Employee discount

Job Type: fulltime, parttime

Education: No education required

Work location: On-site