Host / Hostess (Boston)

Position Overview:

Our Host / Hostess team are responsible for interacting with guests welcoming them to Deck12 and VELA while maintaining wait lists and ensuring their experience isn’t tarnished by having to wait. Field questions from guests related to merchandise, to go orders, and hotel amenities. This is an hourly position paying $25.70 an hour.

Major Duties & Responsibilities:

• Greet guests at the door and help field initial questions about the flow and operation of the outlet
• Operate our POS system; take orders, and greet guests looking to order food to go.
• Work in conjunction with the security team to ensure smooth shifts, excellent guest services, and reliable support for fellow crew.
• Restock merchandise & par inventory levels, maintain cleanliness and organization of retail displays
• Seat guests and answer any questions related to the menu or outlet.
• Answer phones and direct calls related to reservations for large parties to the proper crew member.
• Provide an issue free environment through motivation, support, empowerment and development of crew members.
• Ensure compliance of YOTEL brand standard operating procedures and policies.
• Conflict resolution. Diffuse situations prior to issues escalating.
• Attendance at all scheduled training sessions and meetings is mandatory.
• Flexible schedule allowing for the ability to work all shifts including: mornings, evenings, holidays, and weekends.