HOST - CASINO

Out Commitment to Service:

We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.

Under the direction of the Player Development Manager, this professional is responsible for building relationships with new and current customers.  Acquiring a strong knowledge of Wild Card rewards program that include daily promotions as well as all upcoming promotions.  This will all be achieved through interactions with customers on the casino floor, at special events; as well as by phone and email.

The successful candidate must possess:

• A positive attitude.
• Exceptional guest service skills.
• Outstanding phone etiquette.
• Excellent interpersonal skills.
• Strong communication and problem-solving skills.
• Ability to multi-task and make quick decisions in a stressful environment.
• The candidate must also be self-motivated, flexible, adaptable and able to work independently.

 Essential duties include, but are not limited to:

• Meet and greet customers (slot & table).
• Identifies new gaming customers.
• Invite new and current customers to qualified events / promotions.
• Educate customers on Wild Card rewards program.
• Attend on and off property events.
• Educate customers on casino amenities restaurants, slots machines, table games, & casino credit.
• Ensure all policies and procedures are followed and compliant with SGA standards.
• Handle crowd control effectively with consideration for our guests.
• Must be able to make sound complimentary decisions based on tracked customer play.

• Bachelor’s degree preferred and/or combination of education and work experience.
• Minimum of 1 year of experience as a VIP Service Host, Casino Host, or equivalent preferred.
• Minimum 2 years of guest service experience required, or an equivalent combination of education and experience.
• Experience in casino and/or hotel environment preferred.
• Must speak English & Spanish fluently 

Work Environment:

• Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise
• This position requires frequent standing and walking and the ability to lift up to 20 lbs.
• Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus
• Ability to work flexible schedules, including nights, weekends and holidays
• Frequent lifting/carrying of weights over 25 pounds, reaching, stooping, squatting and bending.

Closing:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen    

 Disclaimer 
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).