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Form of workJob Description
Job Title: Hospitality Specialist
The Hospitality Specialist is responsible for interacting with resort guests and owners via the phone or in-person to gain or provide information in response to inquiries or requests with the ability to deliver superior customer service.
MUST HAVE TIMESHARE, HOTEL OR MOTEL FRONT DESK BACKGROUND.
Responsibilities:
The Hospitality Specialist is responsible for interacting with resort guests and owners via the phone or in-person to gain or provide information in response to inquiries or requests with the ability to deliver superior customer service.
MUST HAVE TIMESHARE, HOTEL OR MOTEL FRONT DESK BACKGROUND.
Responsibilities:
- Responsible for the efficient and courteous operation of the front desk.
- Responsible for checking guests in/out in the most efficient and courteous manner. Collect balances and post appropriate room charges.
- Answer and transfer calls from the switchboard using proper telephone etiquette.
- Answer guest questions about local restaurants and attractions.
- Make courtesy calls and follow-up calls to all guests’ issues.
- Send confirmation letters to owners/guests.
- Coordinate with all other departments to ensure a smooth response to guest’s requests.
- Process all incoming revenue from all departments daily.
- Open and close out credit card machines and cashier audit reports.
- Balance out cash drawer, process advance deposits when making reservations, collect money and post the transactions from other departments.
- Order office supplies as needed.
- Prepare night audit daily.
- Enter maintenance and service requests in SPI in a timely manner.
- Make reservations most courteously and efficiently.
- Make room moves and stay-over requests for guests as needed to ensure guest satisfaction.
- Run reports and correct errors prior to guest check-in.
- Perform any other inventory management changes as directed by the supervisor or manager.
- Prepare check-in packets for the upcoming week.
- Make rental calls to notify owners whether their villa is rented or not.
- Respond to online reviews.
- Reconcile rentals for the previous month.
- Check online travel agents for rental inbounds.
- Daily post office and banking run.
- Block RCI points for unpaid accounts.
- Manage RCI banking, membership changes and cancellations.
- Other duties as assigned.
