Hospitality Attendant

Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network. Visit cpkcr.com to learn about the CPKC advantage, our purpose and culture.

PURPOSE OF THE POSITION:

The Hospitality Attendant is the primary point of contact with guests on the Royal Canadian Pacific Kansas City Southern or at RCPKC facilitated events including executive events. The position is multi-functional across a broad spectrum of service responsibilities, including but not limited to preparation of materials, housekeeping, food and beverage service, baggage handling and overall guest comfort. The primary work location for this position will be at CPKC Head Quarter in Kansas City, Shreveport Louisiana. 

POSITION ACCOUNTABILITIES:

• Create memorable service experiences for all CPKC guests and customers
• Support a safe working environment by working in compliance with Occupational Health and Safety Act, OSA and federal health regulations
• Execute meeting room setups for events, inclusive of serving, bussing, bar service and on-board train service and cleaning
• Housekeeping, Cleaning of bedrooms, washrooms, dining room, service areas, and common areas. Tasks include but are not limited to polishing, vacuuming, dusting, cleaning bathrooms, cleaning windows, washing dishes, minor repairs, making beds, cleaning silver, laundry services and stocking supplies
• Guest Services. Respond to the multiple demands and needs of all guests resulting in service that exceeds expectations including food service, meeting services and RCPKC event support
• Baggage handling. Manage guest luggage transfers safely with accuracy and efficiency
• Maintain confidential a record of CPKC executive and CPKC executive guest's special requirements and preferences and ensure that these are properly accommodated in all activities. Engage that knowledge to facilitate an exceptional experience
• Liaise with suppliers, purchasing department
• Administrative support for reservations of events, event planning; Inventory logs, accounting cross charges and assisting with food ordering for events
• Additional duties as assigned

POSITION REQUIREMENTS:

• ProServe and Food Safety certification or equivalent programs is required
• Own transportation is required with Driver's license is required
• Standard first aid, Level C CPR is required
• Valid and clean passport
• Able to perform all housekeeping duties including standing, kneeling, lifting, pulling, pushing
• Able to maintain accurate records and checklists
• A passion for service and an attention to detail in all tasks assigned
• Ability to work independently and in a team environment
• Strong interpersonal and communication skills with a demonstrated high level of respect, discretion, and confidentiality
• Must be able to work shift work including weekends and holidays
• Experience with exceptional front of house customer service
• Working knowledge of Microsoft applications, word, excel, and outlook
• Creating a positive team environment through celebrative communication
• Responsible for stocking and inventory control within the Commissary department both at HQ and Southern Belle

 WHAT CPKC HAS TO OFFER:

•  Flexible and competitive benefits package
• Employer Funded Retirement Plan
• Employee Share Purchase Plan
• Performance Incentive Program
• Annual Fitness Subsidy
• Part-time Studies Program

 ADDITIONAL INFORMATION:

As an employer with North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Drug Test Elements:

CPKC is committed to the safety and health of its employees and the general public.  All new hires are required to undergo a drug screen.  We appreciate your cooperation in keeping CPKC safe and drug free. 

Background Investigation:

The successful candidate will need to successfully complete the following clearances:       

•  Criminal history check
• Reference check
• Last 3 years of driving history
• Last 7 years of employment history; includes military service
• Social Security number verification

Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities.