Hospital Manager - Fear Free Certified Practice

VCA Country Oaks Animal Hospital is looking for a full-time Hospital Manager to join the team at our Fear Free certified 5 doctor GP hospital practice in Sacramento, California!
As a Fear Free Certified practice, maintaining this certification is very important to our team. As veterinary professionals, we understand the emotional demand of the veterinary field, and we know the impact that stress and anxiety can have on our patients, our team, and our practices. Fear Free veterinary visits have been studied and proven to reduce fear, anxiety, and stress and create an experience that is more enjoyable and safer for all involved, including patients, clients, and associates. From how our beautiful lobby is designed with separate cat & dog entrances to our treat bar catered with whipped cream and hot dogs, our hospital is dedicated to the Fear Free initiative and shows. We are seeking a like-minded leader who care just as deeply about Fear Free as we do to help shape the future of veterinary medicine.
VCA Country Oaks Animal Hospital is also a member of VCA IdeaPark, a group of hospitals working to rethink the future of veterinary medicine. If you are curious about different ways to solve existing problems in veterinary medicine and enjoy being on the leading edge, we are the hospital for you! You will be joining a network of like-minded associates, supported by an all-star team and have access to our latest digital tools.
The hospital is open from 7am-6pm Monday - Friday, 7am-5pm Saturday- Sunday. This is a salaried position with flexible hours. Some nights, weekends and holidays may be required depending on hospital needs.
The successful candidate will have experience in Human Resource and personnel management, Marketing, and Business development. Your strong financial and operational acumen and resiliency will be put to good use!
The Hospital Manager-under the guidance of the Regional Operations Director and with the support of and input from the Area Medical Director-performs a wide range of administrative activities related to the hospital. The Hospital Manager mentors the team and oversees the business operations, the quality of patient care and client service, and ensures a profitable operation of the practice.
Skills and Qualifications

• Bachelor's degree preferred.
• Current Fear Free Certification is not required. However candidate must be willing to complete upon hire.
• Excellent verbal and written communication skills, especially to a diverse range of audiences and settings.
• The ability to make decisions using critical thinking skills, delegate responsibility and achieve results with hospital team members.
• Professional comportment and appearance, with excellent interpersonal skills and a friendly, positive attitude.
• Respect for and willingness to work with clients and their pets.
• 2 to 3 years of customer service and financial budget management experience.
• Must be able to handle multiple tasks and deal with an environment of changing priorities.
• Knowledge of sales and marketing techniques.

Job Responsibilities

• Direct and develop the veterinary, technical and administrative staff towards the goal of quality patient care and excellent client service; assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations.
• Oversee the hiring, reviewing, disciplining and terminating of professional staff, in accordance with and with the approval of the Regional Management team.
• Review the P&L Report monthly and partner with the Hospital Medical Director to increase revenue and limit expenses; work with home office to prepare and submit the yearly budget (budget forecast, operating plan, cap-ex expenditures) and participate in the evaluation process with Regional Management team.
• Model an "owner" mentality in hospital by demonstrating a willingness to assist all employees in making the practice a success; invest the necessary amount of time to accomplish the required responsibilities and ensure the smooth operation of the hospital.
• Minimizing patient stress and discomfort and uphold our Fear Free standards.
• Maintain client/patient medical/surgical records and make certain all necessary logs are kept up-to-date through established protocols; assist colleagues in follow-up and future management of the patient.
• Supervise the administration and case review of client medical complaints.
• Positively represent the hospital and VCA in the professional community and to the general public.

Benefits: We offer competitive compensation along with a comprehensive benefits package including medical, dental, vision and paid vacation/sick days, 401(k), paid maternity leave, generous employee pet discounts and more!
The purpose of this position is to provide a variety of analytical, evaluative, advisory, coordinating, supervisory, and technical functions in support of the VCA Animal Hospital. Areas of responsibility encompass veterinary practice administration, operational plans, training of staff, ordering and stocking supplies and equipment, funds and resource management, data automation, staffing, safety and security, and review/evaluation/analysis the past performance of the practice. The annual salary range for this position is $67,000 to $82,000.
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.