Homeless Solutions Outreach Team Manager

Hiring Range: $76,700 – 90,200

Salary Range: $76,700 - $103,600

Job Summary:

The City of Greeley is seeking a dedicated Homeless Solutions Outreach leader, who is passionate about Homeless Solutions and Community Outreach Resources.

The Outreach division helps people transition out of homelessness and poverty by providing a continuum of housing enriched supportive services. They value an individualized approach, and tailor their services/resources to meet each program participant’s unique needs.

The leader in this role will be responsible for coordinating and overseeing daily activities of Outreach Case Managers and providing oversite of the utilization of outreach services and resources within the program. They will be responsible for ensuring best practices, such as Housing First, Harm Reduction, and Trauma Informed Care etc., are utilized and incorporated at all levels of the team’s functioning. Primary duties include to engage homeless via street outreach activities, coordinate referrals and program-linkage to additional programs serving homeless, maintain thorough and accurate records in both written and electronic form, and collaborate with other homeless outreach services within the community. The position must be able to provide guidance, direction, and clinical support services, while acting as a leader and proactive team member, providing exceptional outreach services.

Finally, this position ensures that all housing programs are operating in compliance with current federal, state, and local housing and funding policies. While ensuring all staff complete their work in a consistent manner in accordance with the City’s Mission Statement and Philosophy of Service.

Experience, Knowledge, Skills:

Minimum Requirements

• Bachelor’s degree in support services or related field of study.
• Five (5) years mental/behavioral health direct care experience.
• Two (2) years of supervisory experience.
• Two (2) years of experience in managing Housing First Intensive Case management.
• Two (2) years experience working with and servicing people with very complex needs, including but not limited to chronic homelessness, serve trauma, substance use disorders, mental illness.

OR

• Any combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job.

Preferred

• Bilingual in Spanish and English.
• Master’s degree in support services or related field of study.
• Six (6)+ months of experience in Oracle HCM.
• Six (6)+ months of experience working within a municipality.
• Three (3) years’ experience in managing Housing First Intensive Case management.
• Three (3) years’ experience working with and servicing people with very complex needs, including but not limited to chronic homelessness, serve trauma, substance use disorders, mental illness.
• One (1) year of Housing First Services experience.

Knowledge, Skills, and Abilities

• Knowledge of working with diverse populations and engaging clients.
• Ability to communicate professionally and with integrity.
• Ability to work independently or as a member of a team.
• Ability to problem solve and assist with pressing concerns.
• Ability to work independently in identifying and resolving issues, concerns, and problems.
• Ability to acquire subject matter expertise in the functions and activities of the department, including applicable laws, rules, regulations, procedures, and technical operations.
• Ability to use troubleshooting and analytical skills; oversee corrections within assigned specialty; read, interpret, and apply complex technical documentation; analyze, evaluate, and integrate business processes and procedures.
• Ability to write logical, comprehensive, concise reports and correspondence; demonstrate good customer service and project management skills; communicate effectively orally and in writing using language understandable to management and staff.
• Ability to work effectively with other employees, clients, users, and management; promote and maintain a team environment.
• Ability to work with diverse populations including clients and staff in critical and emergency situations, being sensitive to cultural, economic, gender, and sexual orientation difference.
• Develop recommendations and solutions with sensitivity to the issue, impact to organizational precedence, and desires of those affected by the recommendations.
• Follow through on assignments; accept work assignments from multiple managers and work areas; handle multiple and parallel projects.
• Knowledge of the business and organizational structure of Colorado municipalities
• Collaboration skills, including the ability to work with others from different areas and backgrounds to reach a common goal.
• Computer skills, including the ability to utilize Microsoft Office programs (i.e. Word, Excel, PowerPoint, Outlook, etc.) and learn and experiment with new software and systems.
• Interpersonal skills, including the ability to facilitate interaction, communication, and teamwork between others.
• Oral, written, and listening communication skills, including the ability to accurately interpret what others are saying and convey messages, information, concepts, and details accurately and clearly.
• Organizational skills, including the ability to set and meet goals and deadlines, manage appointments, create schedules, coordinate, and facilitate meetings, and make decisions.
• Ability to work under pressure, manage multiple concurrent and competing tasks and responsibilities, and adapt to changing priorities while maintaining personal effectiveness.
• Ability to prioritize work, meet deadlines, and stay on task when completing special projects and daily assignments.
• Ability to work independently with minimal supervision and reliable professional judgment, as well as collaboratively with a team to achieve desired results.
• Ability to maintain a strong work ethic, positive problem-solving attitude, and enthusiasm for the work performed.
• Ability to self-start and take initiative in completing daily tasks and special projects.
• Ability to focus on activities that have the greatest impact on meeting work commitments.
• Ability to establish and maintain partnerships with a variety of internal and external constituencies.
• Ability to communicate and work effectively with individuals from diverse backgrounds, cultures, and ages.
• Ability to navigate a complex political environment.

Essential Functions:

• Ensures that all housing programs are operating in compliance with current federal, state, and local housing and funding policies.
• Monitors and reports on grant deliverables
• Ensures all staff complete their work in a consistent manner in accordance with the City’s Mission Statement and Philosophy of Service.
• Oversees daily activities of Outreach Case Managers and provides oversite of the utilization of outreach services and resources within the program.
• Responsible for ensuring best practices, such as Housing First, Harm Reduction, and Trauma Informed Care etc., are utilized and incorporates at all levels of the team’s functioning.
• Engages homeless via street outreach activities, coordinates referrals and program-linkage to additional programs serving homeless, maintains thorough and accurate records in both written and electronic form.
• Collaborates with other homeless outreach services within the community.
• Provides guidance, direction, and clinical support services, while acts as a leader and proactive team member.
• Uses “best practiceâ€� methods to engage homeless persons to encourage them to accept housing placement.
• Assists clients with immediate needs including food, water, and emergency shelter.
• Conducts triage to determine and assist with immediate client needs including food, water, and emergency shelter.
• Provides outreach services focused on the goal of moving homeless persons into permanent and thereby, ending their homelessness.
• Represents the City at homeless services meetings systems meeting, as requested, cultivating, and maintaining beneficial partnerships with all providers.
• Establishes, enhances, and implements housing intake and assistance policies and procedures across Greeley and ensures that housing programs comply with all applicable federal, state, and local regulations.
• Serves as the point person for the local Housing Authority, Colorado State Department of Local Affairs, and Division of Housing (DOH).
• Monitors the outcomes for all grants to ensure that the City is meeting outcomes outlined in contracts.
• Works in collaboration with other City departments on the day-to-day monitoring of all housing program budgets.
• Develops/maintains training for all team members.
• Provides quality assurance and program evaluation, ensuring that programs provided are effective, efficient, and in keeping with the City vision and culture.
• Develops and integrates new housing programs while meeting organizational and grant requirements.

Supervisory Responsibilities

• Coordinates and oversees daily activities of Outreach Case Managers and provides oversite of the utilization of outreach services and resources within the program.
• Organizes and delegates duties to Outreach Team members.
• Hires, trains, motivates, and coaches employees.
• Evaluates employee performance and goal setting.
• Holds employees accountable for assigned tasks and goals.
• Provides timely and constructive feedback and training opportunities.
• Provides training opportunities with a focus on employee development.
• Resolves conflicts and complaints.
• Analyzes information and processes and develops more effective or efficient processes.
• Establishes and achieves business and financial objectives.
• Ensures compliance with safety procedures.

Work Environment and Physical Requirements:

Work Environment:

• Work is primarily performed in an office environment.
• The City of Greeley has established a formal telework policy that allows eligible positions, in coordination with their departments’ management team, an opportunity to incorporate a component of remote work into their working schedule. This position will be eligible for consideration under the City's telework policy.
• The essential functions of this position require the daily use of a computer and telephone.
• The essential functions of this position are mostly performed in an office environment. On occasions the incumbent may have to work outside.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Light – lifting no more than 20 pounds; carry up to 10 pounds.
• The employee is occasionally required to stand.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.
• Vision enough to read computer keyboards, reference books and other written documents.
• Communication skills sufficient to convey information to the public via telephone and in person.
• Manual dexterity sufficient to accurately input, retrieve and verify work assignments.

Travel

• This position could travel up to 50%.

EOE Statement: The City of Greeley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ADA Statement : We are committed to an inclusive and barrier-free search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting. Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: HR@Greeleygov.com .

Conditions of Employment: Candidates must successfully complete all pre-employment screenings and employment eligibility verification. Pre-employment screenings include a drug test, a background and national sex offender search, a motor vehicle record search, and for some positions, a physical demands evaluation. For more information about City policies and practices during the recruitment process, including but not limited to EOE, Reasonable Accommodation, and pre-employment screenings, please visit our career page HERE.