Homecare Billing Specialist

The Billing Specialist oversees the tasks of sending invoices to clients and monitoring outstanding balances to ensure each account is paid on time and in full. They help our organization keep track of how much money is owed and by whom, often managing numerous client accounts at once. Assists in payroll, billing, and other clerical functions.

ESSENTIAL FUNCTIONS

• Process and post check deposits, credit card, and ACH payments received daily to client accounts. Responsible for the accuracy of payments posted to client account before the week is closed.
• Run client aging weekly to determine accounts needing collection activity.
• Conduct intensive collection activities through calls and emails.
• Research, resolve, and record customer disputes on a weekly basis. Ensure any adjustments to the billing and employee pay are also made. Research and verify that all adjustments are valid before making any changes to the client account or employee pay.
• Monitor Veterans Affairs (VA) client accounts and resubmit outstanding claims. Research and resolve issues on VA client accounts as needed.
• Handle all client inquiries and provide information to clients as needed in a timely manner for clients to make payment and/or to facilitate payments in the future.
• Provide exceptional customer service to clients and their families.
• Send out demand letters to delinquent clients.
• Verify, post, and/or refund credits on accounts as necessary.
• Update client information as necessary and ensure accuracy of billing information when notified of a problem.
• Prepare collection reports as needed and meet with the Director of Operations at least monthly or as necessary.
• Make Director of Operations aware of any problem accounts.
• Receive approval from Director of Operations for any account write offs or payment plans.
• Notify offices when to terminate services on delinquent accounts.
• Send files to collection agency and/or collection attorney following the collection guidelines. Follow up with these accounts at least monthly or as needed.
• Customer account reconciliation.
• Scan, file and maintain accounting records.
• Correct system issues pertaining to billing, patients and or caregivers as directed by management.
• Verify that rates billed are in accordance with contractual terms.
• Ensure that A/R payments are current, and all delinquent accounts are being followed up on in a timely fashion.
• Manage accounts receivable appropriately and in accordance with established policy.
• Review and reconcile aged receivables monthly.
• Apply cash receipts and reconcile to General Ledger on monthly basis.
• Generate and reconcile third-party billing system reports (GL Transactions Report by Cost Center/ GL Facility Code to Finance Transactions Log, Unapplied Cash Receipts Report, Monthly Cash Activity Reports, Bad Debt Reports) upon closing a billing month.
• Reconcile all AR accounts, monthly statements, and accounts payable.
• Bank Statements and prepare accounts for year end.
• Tax Reporting

NON-ESSENTIAL FUNCTIONS

· Other general office and clerical functions.

· Other duties assigned by Operations Manager

EDUCATION / SKILLS / ABILITIES / AVAILABILITY

• High school diploma or GED required.
• Associate or certification in medical office or business admin
• Accounts Receivable/Collection's experience required, preferably 3+ years.
• Experience preferred in DOE and Veterans Administration.
• Experience preferred with private duty home care and or long-term care.
• Excellent customer service skills.
• Ability to work effectively in a team environment with a positive, proactive demeanor.
• Strong analytical and problem-solving skills.
• Organized and detail oriented.
• Strong Microsoft Excel skills.
• Experience working with QuickBooks software strong understanding of Accounting Principles
• Strong attention to detail and accuracy in coding and billing procedures
• Excellent communication skills to interact with patients, healthcare providers, and insurance companies.
• Ability to work independently and meet deadlines in a fast-paced environment.

WORKING ENVIRONMENT

Works out of the local office.

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

If you are a detail-oriented individual with experience in medical billing and coding, we invite you to apply for the position of Billing Specialist. We offer competitive compensation packages and opportunities for professional growth within our organization.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Work Location: In person