Home Warranty Customer Advisor

Advance your career with one of DFW s Best Places to Work and contribute to the growth of the company by using your sales and customer service experience. We are seeking an outgoing, sales minded candidate who is results driven and thrive in a fast pace environments. Come work for an award winning company that offers a great bonus structure, competitive pay and great benefits.

Start the new year off with a new career; Apply Online Today!

Job Title: Home Warranty Customer Advisor

Location: Irving, TX

Pay: $16.00 - $18.00 per hour (based upon experience)

Training Schedule: Monday - Friday: 7am - 3:30pm

Work Schedule: Monday - Friday: 10am- 7pm & rotating Saturdays from 8am - 2pm

Job Description: The Customer Advisor position plays a critical role in delivering our promise to our clients by answering inbound calls with questions related to coverage and eligibility. Strong customer service coupled with problem solving abilities is essential.

Duties:

• Following established procedures and guidelines to answer a wide variety of inbound calls from customers and service providers with the highest degree of courtesy and professionalism

• Listens attentively to customer needs and concerns to provide accurate information and the ability to demonstrate empathy while building rapport with the customer

• _{Consistently meets established call center metrics}

• Builds and maintains effective internal working relationships and supports team in meeting company goals

• Effectively manage claims process through outbound dials to customer and service provider

Job Qualifications

• 2-4 years prior customer service/ call center experience preferred

• _{Must be able to demonstrate proper skill handling of customers and claims}

• Superior communication skills, organization skills, and phone presence. Bi-lingual skills a plus

• _{Able to meet Key Performance Goals on a daily, weekly, and monthly basis}

• _{Ability to work independently and as part of a team}

• _{Ability to learn new computer programs and departmental processes}

• _{Solid computer skills, working knowledge of Microsoft Office products, specificallyOutlook, Word and Excel}

Incentives:

• Medical, Dental, Vision, 401K from day 1 of hire date

• Great environment and free snacks/drinks in break room!

Application Process Includes:

• Background check

• In Person Interview with CornerStone

• Clerical Assessments Completed

• Drug testing

• Two professional references verified

To Apply for this Job:

Click the Apply Online button at the top of this page, then:

• If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

• If your are NOT currently registered with CornerStone Staffing, click the I need to registerbutton to complete the application.

Send your resume to rebeccabr@cornerstonestaffing.com and put "Warranty" in the subject line to schedule your phone interview.

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