Home Health Front Desk Clerk

Pay Rate: $18-20 per hour
Job Summary:
The Home Health Front Desk Clerk at Desire Home Care, Inc. is responsible for providing excellent customer service and administrative support to clients, caregivers/nurses, and office staff members. The individual in this role will serve as the primary point of contact for all incoming calls and visitors, ensuring a positive and welcoming experience for all. This is a full-time, hourly position located in Riverside, California.
Compensation & Benefits:

• Daily pay: Access your earned wages the same day you work!
• Medical, Dental, Vision
• 401K with 4% match
• Paid Vacation
• Paid Sick Time
• Promotion Opportunities
• Company Discounts
• Paid Trainings
• First Time Home Buyer Program Assistance

Responsibilities:

• Greet and assist all clients, caregivers/nurses, and visitors in a friendly and professional manner
• Answer and direct incoming calls and messages to the appropriate staff members
• Schedule office calendar appointments and book office conference rooms
• Maintain accurate and organized audit records and documentation
• Coordinate and assist with office & field staff supply inventory
• Handle and resolve client and caregiver inquiries and complaints in a timely and professional manner
• Collaborate with multiple departments to ensure proper workflow is maintained when transferring incoming calls and written communication
• Perform general administrative duties, such as filing, faxing, and copying
• Keep reception area and lobby clean and orderly at all times
• Be in charge of the office social committee group
• Adhere to all company policies and procedures

Requirements:

• High school diploma or equivalent
• Pass a background check and maintain criminal background clearance throughout DHC employment due to nature of services provided
• Valid California Driver's License and reliable transportation
• Previous experience in customer service and/or administrative role in a homecare/Home Health setting preferred
• Proficiency in Microsoft Office and data entry skills
• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
• Bilingual in Spanish
• Negative TB test within 30 days of hire
• CPR & First Aid certificate within 30 days of hire

Work Schedule:

• Monday- Friday, 8AM-5:30PM
• Weekends on occasions for company events

EEOC Statement:
Desire Home Care, Inc. is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy, genetic information, marital status, amnesty, or status as a covered veteran. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.