Home Care Liaison

American All Care Services (AACS) is a premier Home Care company that has been in business for over 20 years. Our mission is to provide the highest quality care and superior customer service.

Objective:

Establishes and monitors results-producing relationships with referring physicians, case managers, social workers and other industry related organizations. Educates team members and referral sources about service capabilities. Must understand the competitive Home Care environment and act as a key member behind the process of identifying, evaluating, building and implementing new business opportunities that achieve significant revenue and segment profit. Working under minimal supervision, this position is responsible for growing market share across industry - this is done through, qualifying opportunities, penetrating new accounts, expanding existing client relationships, or managing strategic partnerships.

Primary Responsibilities:

• Demonstrate open and effective communication with clients, family members, colleagues, caregivers and referral providers/care providers.
• Maintain regular attendance at the office to execute job responsibilities.
• Adhere to all company policies, procedures, performance objectives, workplace behaviors, and business ethics codes and ensure that they are implemented and communicated to all employees.
• Identify areas of opportunity to expand client care revenue and community relationships to increase business on new and untapped referral sources
• Develop sales and marketing plans, detailing weekly and monthly activities focused on meeting or exceeding established goals 
• Responsible for researching and developing Referral Provider Network relationships and producing referrals; performs all phases of consultative sales process, including preparation and documentation of cold calls, follow-up calls, diagnosis of referral source and client needs, recommendation of appropriate services and additional community resources, maintaining and nurturing existing referral accounts, including follow-up, as necessary
• Collaborate with departments and resources to meet the needs of prospective and active business clients
• Effectively present marketing materials and services to referral providers, including 1:1 meetings and presentations in group settings
• Plan, arrange and conduct formal group presentations to referral providers
• Provide in-services and professional presentations for referral sources, community groups and others regarding our services, programs, and outcomes
• Develop and maintain knowledge of brand and healthcare industry
• Perform On Call Coordination on rotating weekends and holidays.

Secondary Responsibilities:

• Conduct introductions, care consultations and quality assurance visits as deemed necessary
• Field new client inquires over the phone in a knowledgeable manner and enter information into the operating system
• Perform any and all other functions and responsibilities deemed necessary
• Conduct client/caregiver introductions as needed
• Conduct quality assurance (QA) visits with clients as needed
• Assist with coordination of the referral-to-admission process

Requirements:

• Results-oriented individual with a track record of substantial professional sales accomplishments
• Existing knowledge of and relationships with healthcare facilities, agencies, and community groups
• Minimum of two years of experience in sales or marketing capacities, with at least one year in a health care setting or company is preferred
• Have existing relationships with Home Care referral sources
• Proven record of demonstrating the drive and creativity to increase client base
• College degree or equivalent work experience
• Must possess a valid driver’s license
• Must be able to work in the field, and be insurable
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must express high level of creativity, flexibility, and decisiveness
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
• Must demonstrate knowledge of the senior care industry
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
• Must have the ability to establish good working relationships and effectively communicate with office colleagues, caregivers, clients, referral providers and community members
• Must have the ability to present a professional appearance and demeanor
• Must have the ability to operate office equipment
• Must be patient and congenial on the telephone
• Must have computer skills and be proficient in Excel and Word
• Must have the availability to work evenings or weekends as required
• Must have the ability to perform duties in a professional office setting
• Must have the ability to perform daytime travel throughout our Los Angeles service area.

American All Care Services is a family-owned business with over 20 years of experience working with the elderly. We have made a pledge to care for the elderly in the comforts of their homes, retirement homes, hospital, or other residential care facilities.