Home Care Bilingual Spanish Quality Control & Personnel Coordinator

Heart to Heart Home Care is seeking an experienced data entry, with exceptional customer service and call center background professional who is enthusiastic & motivated to join our Quality Control Personnel team!

Job Description:

The Quality ControlPersonnel Coordinator will oversee the quality of calls that the department receives, then review and keep documentation of each communication to provide our customers with exceptional service.

Skills:

• Must be fluent in Spanish
• Excellent customer service
• Great communication & writing skills
• Ability to investigate, track and document high volume of calls
• Ability to meet necessary deadlines in a timely manner
• Exceptional attention to detail and customer service skills
• HHA Exchange experience a + but not required!

What we offer:

• **Supportive management team
• **Growth opportunities**
• **401K Retirement Benefit**
• **Sick day and PTO benefits**
• **Employee of the month incentive**

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Ability to Relocate:

• Brooklyn, NY 11201: Relocate before starting work (Required)

Work Location: In person