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Form of workWe're looking for a HIM Identity Analyst, someone who's ready to grow with our company. In this position you will serve as primary technical and documentation support and problem resolution specialist on EMR. Provides a variety of DMR data integrity maintenance functions by identifying, analyzing, and resolving internal and external EMR problems by addressing root causes of problems via the phone, in basket and email.
Think you've got what it takes?
Job Duties & Responsibilities
• Maintain departmental service levels with Itrak tickets.
• Provide detailed description of problems and the resolution in the Help Desk ticketing system.
• Maintain an annual predefined call closure rate on incidents entered the Help Desk ticketing system.
• Maintain availability on the phones based on defined departmental objectives. Prioritize and plan work activities.
• Provides technical support for hardware and software problems via the phone, email and EMR in basket.
• Ensures the Quality of the Transcription or EMR.
• Ensure timely and accurate MyChart Accounts activations, handles all customer concerns via email and phone, and daily monitors MyChart accounts.
• Other duties and special projects as assigned.
Skills & Requirements
• Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees unless approved for a medical or religious exemption.
• Required associate degree with a preferred associate degree in computer science, Business Administration, Biology or other business, healthcare, or science field
• Required 4 years' experience in EMR applications and 1 year customer service experienceSince 1954, Texas Children's has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children's hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city's Best Places to Work for ten consecutive years.
Texas Children's comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children's Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children's Hospital West Campus, a community hospital in suburban West Houston; and Texas Children's Hospital The Woodlands, the first hospital devoted to children's care for communities north of Houston. We have also created the nation's first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children's Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.
To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org .
Texas Children's is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
