High Call Volume Remote Call Center Agent - Verification Specialist

About Us
CallCore Media, Inc. is a dynamic player in the Advertising and Marketing sector, headquartered in beautiful Daytona Beach, FL. We pride ourselves on our professionalism, agility, and innovation. Our mission is to provide exceptional customer service while efficiently managing High Call Volumes, delivering warm leads, and ensuring data accuracy.

Accepting Applicants from:

• Florida
• Georgia
• Pennsylvania
• Texas
• Tennessee

Job Type: Full-time

Hours per Week: 40 hours

• Schedule: 9:30 am - 6:00 pm EST

Pay and Benefits

• Hourly Rate: $13/hr
• Supplemental Pay: Opportunities for attendance ($2/hr) and performance bonuses (up to $12+/hr)
• Benefits: Dental, Vision, Voluntary Life/AD&D, and Aflac insurance

Job Description
Are you the kind of person who thrives in a dynamic, high-paced environment? Do you have a knack for handling large volumes of calls without breaking a sweat? If you have a keen attention to detail and a passion for exceptional customer service, we're looking for you.

Your Role
As our High CallVolume Remote Call Center Agent - Verification Specialist, your primary responsibility will be to conduct thorough and accurate qualification assessments of our callers. You will handle both inbound and outbound calls, verifying caller information for accuracy and providing top-notch customer service.

Key Responsibilities:

• Efficiently handle a high volume of inbound and outbound calls (300-400/day) while maintaining professionalism and accuracy.
• Gather and verify caller information, conducting detailed qualification assessments.
• Update and maintain caller records in our CRM system, ensuring attention to detail and data accuracy.
• Deliver exemplary customer service, addressing inquiries, resolving concerns, and providing accurate information.
• Maintain company confidentiality and data security standards while adhering to all company policies and procedures.
• Consistently meet and exceed performance metrics, adapting to different campaigns and procedures as necessary.

Qualifications:

• High school diploma or equivalent, with a minimum of 2 years of experience in a Call Center or sales environment.
• Excellent verbal and written communication skills.
• Proficient multitasking ability, with experience adapting to different campaigns.
• Technological proficiency, comfortable navigating multiple systems, including CRM.

Must have a quiet workspace and necessary equipment including:

• USB Headset
• Windows 10 or higher
• Intel i5/Ryzen 5 processor or higher
• 8GB RAM or higher
• 250 GB Hard-Drive space or higher
• Hard-wired ethernet connection (minimum speed: 30 Mbps download, 10 Mbps upload or higher)
• Webcam (required for meetings)

Inclusivity
CallCore Media is an inclusive employer, and we encourage individuals with a criminal record to apply.

Job Type: Full-time

Pay: $13.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Paid training
• Vision insurance
• Work from home

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Supplemental pay types:

• Bonus opportunities
• Performance bonus

Weekly day range:

• Monday to Friday

Work setting:

• Remote

People with a criminal record are encouraged to apply

Experience:

• Outbound calling: 2 years (Required)
• Call center: 2 years (Required)

Work Location: Remote