Helpline Counselor

Clarity HR Solutions is partnered with Parents Anonymous Inc. to find a passionate candidate to fill their Helpline Counselor and Group Facilitator. This position is full-time and hybrid. Full-time: 3 days in office from 8am-4:30pm and 2 days remote from 1:30pm-10:00pm. This position does require you to be in the Los Angeles area.

About Parents Anonymous® Inc.

Parents Anonymous® Inc. is the first Family Strengthening organization and the only Evidence-Based Parent Partner program in the U.S. Since 1969, Parents Anonymous® Inc. envisions a just society where all Parents, Children & Youth thrive in resilient families and communities. The Parents Anonymous® Group is the only Evidence-Based Parent Partner Program in the California Evidence-Based Clearinghouse and the National Parent Helpline® is the first and only nationwide emotional support system for Parents, Caregivers & Children & Youth.

About the Position

Parents Anonymous® Inc. is looking for an enthusiastic, caring, and compassionate behavioral health professional with MSW, MFT, MS or MA in Counseling or Psychology. You will be trained to deliver Parents Anonymous® Evidence-Based Programs to support diverse Parents, Children & Youth. Experience with Parents is a must as well as crisis situations.

You will be providing trauma-informed emotional support to diverse Parents, Children and Youth through calls, texts, and live chats on the California Parent & Youth Helpline and Facilitating a Free, Weekly Online Parents Anonymous Support Group. Trained counselors who answer the helpline engage in empathy, share self-calming, and mindfulness techniques, help people build their support system, and connect them to weekly free online Parents Anonymous groups and other services. Every caller receives somebody who is listening, who is not blaming and shaming them, and helping them deal with the immediate emotional issues that they’re facing. If you are passionate about Strengthening Families and care deeply about the well-being of others by supporting the empowerment journey of Diverse Parents, Children & Youth you would be a great fit for Parents Anonymous® Inc.

This is a full-time position at 40 hours a week Monday-Friday. You must work two shifts a week from 1:30pm-10pm. The other days of the week your working schedule will be 8am-4:30pm.

Parents Anonymous provides Clinical Supervision for ACSWs, AMFTs and APCCs.

Specific Job Duties

• Utilize Parents Anonymous® Evidence-Based therapeutic processes to respond and assist Parents, Children and Youth through phone/texts/live-chats/video chats on the CA Parent and Youth Helpline and document interactions in database.
• Provide emotional support and locate appropriate resources in response to their issue or concern.
• Address crises such as suicidal ideation and child and elder abuse and neglect.
• Retrieve and reply to emails and messages. Utilize a caller database to collect and document calls and outcomes.
• Document Interested parents, results of Building Family Strength Interviews and Post National Outcome Surveys, and Group Attendance in the Program Tracking System as well as participate in the Randomized Clinical Trial with strict protocols to be adhered to.
• Attend all required training and weekly clinical supervision.
• Implement all Parents Anonymous® policies and procedures.
• Maintain confidentiality of all services provided.
• Engage in outreach initiatives to agencies/organizations to increase engagement of Parents, Caregivers, Children and Youth in Parents Anonymous(R) programs.
• Perform other duties as assigned.

Job Requirements

• Must possess a Master’s Degree in Social Work, Marriage and Family Therapy, Psychology or Counseling from an accredited graduate school.
• Must be fully registered with the Board of Behavioral Sciences.
• Bilingual in Spanish and English preferred and other languages spoken by Asian Pacific Islanders is a plus.
• Must provide documentation of being fully vaccinated including at least one booster shot against the COVID-19 virus.
• Must have a minimum of 1-2 years working in social services with Parents and/or Youth.
• Must have a minimum of 1-2 years of individual or group counseling.
• Must have well-developed computer skills.
• Patient learner, high intelligence, passionate, open to feedback, and team player
• Willingness to be flexible to fulfill the requirements of the position
• Must be culturally responsive, responsible, and able to seek assistance from supervisor when crises arise.
• Must have a smartphone, reliable in-home internet access, and a private room with a door that can be closed where confidential, HIPPA-compliant conversations can be held with individuals.
• Must embrace the philosophy and theory of change of Parent Anonymous® including mutual support, parent leadership, shared leadership®, and personal growth and change.
• Attend 80 hours of Comprehensive Training on Zoom and In Person
• Must embrace and reflect the Mission, Vision, and Principles of Parents Anonymous® Inc.

Job Type: Full-time

Pay: $36.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 1 year
• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work

Application Question(s):

• Are you fully vaccinated against COVID-19 including one booster?
• Are you available to work on weekends?
• Are you willing to come into the office three day per week?

Education:

• Master's (Required)

Language:

• Spanish (Preferred)

License/Certification:

• BBS Registration (Required)

Work Location: Hybrid remote in Pomona, CA 91766