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Form of workMEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70+ years!
MSC is a 12-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2023!
MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.
In Addition, we are very proud to share that we have been awarded the distinguished honor of
2021 - HME Provider of the Year!
We are hiring: FULL TIME WITH BENEFITS! APPLY TODAY!
- Competitive Pay
- Advancement Opportunities
- Medical, Dental & Vision Insurance
- HSA Account w/Company Contribution
- Pet Insurance
- Company provided Life and AD&D insurance
- Short-Term and Long-Term Disability
- Tuition Reimbursement Program
- Employee Assistance Program (EAP)
- Employee Referral Bonus Program
- 401k (with a matching program) / Roth IRA
- Company Discounts
- PayActive/On-Demand Pay
- Paid vacation, Sick Days, You Days and Holidays
**Starting $16.70
Reports to: Systems Manager, Information Technology
Responsibilities and Duties:
- Responds to help desk requests via telephone, e-mail, and helpdesk system and responds to basic customer inquiries to ensure customer needs are met.
- Assists customers in resolving basic technical problems by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
- Support the company’s internal computing infrastructure, including all network and workstation hardware, software, and physical connections, ensuring network is secure and efficient.
- Logs and tracks inquiries using a helpdesk management database and maintains history records and related problem documentation.
- Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
- Coordinates daily processing of E-Commerce orders with various vendors.
- Provides other E-Commerce Technical assistance as needed.
- Miscellaneous assignments/projects as needed.
Qualifications:
- Education
- High School Diploma or G.E.D
- One or more years training in Computer Support.
- A+, N+, or Microsoft Certifications a plus.
- Experience/Knowledge/Skills/Physical Requirements:
- 1-2 years of technical or customer support experience
- Intermediate knowledge of Microsoft PC operating systems and office productivity tools.
- Experience working with technical products and operating systems.
- Experience with solving computer-related problems.
- Experience working with Helpdesk systems (ManageEngine experience a plus).
- Communications skills.
- Customer focused, Friendly, and Approachable.
- Ability to work in a team environment.
**Starting no less than $16.70
