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Form of workAbout the job Helpdesk Technician
The Helpdesk Technician will be responsible for supporting internal and external customers with Frontmatec equipment.
Responsibilities:
- Take SOS calls and work to solve the problems encountered.
- Participate in 24/7 customer support.
- Ensure the application of Frontmatec's health and safety standards on the job site and in the factory, as well as the standards and laws in place (OSHA and OHSA).
- During startups or upgrade of installations, support the installation or service team.
- Work on development and installation of upgrades for the updating of electrical programs and plans.
- Perform the required programming for components from the spare parts department (ex: computers, interfaces, etc.)
- Provide support to the QA department at the programming and electrical level.
- Take part in the development of products in collaboration with various departments. Provide a "field" vision to the team.
- Take part in testing and startups of factory equipment for FAT.
- Take part in several continuous improvement projects for the automation department.
Required Knowledge and Skills:
- Can use Autocad Electrical
- PLC, Allen-Bradley et Siemens
- RS Logic 5000
- Factory talk view
- Analysis and logical skills
What We Offer:
- Competitive hourly wage with overtime
- Medical, Dental, Vision, STD/LTD Company contribution towards your benefits
- 401(k) Options
- Peerfit Gym membership program
- Vacation Time Off, Sick Time, Personal Time Off, 8 Paid Company Holidays and Yearly increases
