Helpdesk Support Position – Full Time

Helpdesk Support Position – Full Time

General Job Description:

In-person Technical Support Consultant to provide support for our clients in the Washington DC area. Consultant needs to be someone we can depend on to be a team player, working as part of a group to get the job done correctly, quickly, and efficiently, and to be able to work with like-minded consultants who have years of experience. This position is not eligible for remote work.

Primary Job Function:

Provide Tier 1 support to end users. Provide trouble shooting and technical support in person, remotely via phone, email, instant messaging (slack, Cisco Jabber) and using web-based tools. Must be able to work independently on all levels of problems and will be responsible for client’s Desktops and Local LAN. Must be able to communicate well with all levels of staff and management, and clearly explain IT problems and solutions. Excellent written and verbal communication skills required.

Responsibilities include:

Helpdesk support for User computers -- Windows and Apple troubleshooting and repair, Google Application support, Microsoft Office support, Smart device support (iOS and Android.) MDM tools (i.e., VMware Workspace One, jAMF.) Windows Server configuration and Support, network administration including Active Directory User Management and LAN/Wi-Fi troubleshooting and repair. Audio/Video Conferencing support. Must be willing to research, implement and support technologies related to the Internet of Things ecosystem.

Desired experience with (but not limited to):

• Windows Desktop support
• Apple Desktop support
• Operating system support for Windows, MacOS and Linux
• Google Suite Application support
• Microsoft Office Application support
• Smart device support (iOS, Android and Internet of Things)
• MDM tools (i.e., VMware Workspace One, jAMF, Beyond Trust)
• Wireless Network configuration, management, and troubleshooting
• Hardware diagnostics, repair and replacement coordination
• Windows Server Configuration and Support
• LAN/WAN technologies including Wi-Fi, TCP/IP, DNS, DHCP, VPN, SMTP, and other networking technologies
• Wireless routers, switches, access points, FiOS and cable modems, mandatory
• Audio/Video conferencing platforms (Zoom, Webex, GotoMeeting, Microsoft Teams, etc)
• Familiarity with Audio / Visual control systems – Crestron, Biamp, RGB Spectrum, Yamaha is a PLUS
• Experience with Jira/ServiceNow ticketing platform necessary

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Experience:

• Helpdesk Technical Support: 5 years (Required)

Work Location: In person