Address
Form of workJob Description
- Logical approach to problems /issues resolution, gather facts, takes corrective action, escalate problems at appropriate stage, and ability to work on own initiative to follow up and resolve issues raised
- Solve highly complex problems (at different levels), involving broad, in-depth product knowledge or in-depth product specialty.
- Collaborate on cross-team and cross-product technical issues by working with resources from other groups to resolve customer issues. Collaborate with Tech Leads and escalation resources, when appropriate
- Document known errors and update SOPs based on continuous learning
- Excellent problem-solving skills and Analytical skills.
- Expertise in Pharmacy/ Healthcare Benefits administration area and familiarity with
- Hands on experience on Mainframe/ Open systems on various Business Application
- Good communication skills in English (verbal and written)
- Excellent customer facing skills which include.
- Ability to listen & address specific problems.
- Problem Solving and Analytical skills
- Articulate solutions
- Self-Starter. Drive for Result.
- Ability to learn new concepts / systems
- Good to have 0-4 years of experience in Pharmacy/ Healthcare Benefits administration area and Hands on computing experience is a must.
- Familiarity with Mainframe , PL/SQL, .NET , AS400, Java / open systems-based applications preferred
Thanks & Regards
Alamgir Ansari | Technical Recruiter
alamgir.a@smarttechlink.com| www.smarttechlink.com
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