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Form of work*Description:*Job Description:A local client is looking to expand their helpdesk to support employees within their company. This would be an exciting opportunity for IT professionals with helpdesk/service desk experience who are interested in learning about Cyber related technology. Knowledge, Skills and Abilities Required: • Have a polite, friendly, and empathetic presence both virtually and in person.
• Clear, confident, and calming voice tone when interacting with users. • Maintain a questioning attitude until user’s issues are understood.• Ability to think and act quickly.• Detail oriented and thorough follow up.• Expertise in conflict resolution and emotional intelligence.• Ability to manage relationships, conflict, and communication with a high-level of proficiency.• Exceptional interpersonal, presentation, verbal, and written communication skills required to interact effectively with all levels of the organization and external contacts. • Excellent customer service skills and the ability to translate technical information into user-friendly terminology.• Present a professional and polished appearance.• Exceptional problem solving and technical skills.Experience: Minimum 1-2 years; experience providing IT customer support required.*Skills:*Customer Service, Ticketing system, support, Windows, Printer, Hardware, Software, Application Support, windows 10, troubleshooting, servicenow, active directory, office 365, windows 7*Top Skills Details:*Customer Service, Ticketing system, support, Windows, Printer, Hardware, Software, Application Support,windows 10,troubleshooting,servicenow About TEKsystems: We're partners in transformation.
We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
