Helpdesk Analyst

K2 Integrity is looking for a Helpdesk Analyst for our Information Technology team in New York. We are seeking a top-performing and highly motivated individual who is team oriented and can easily adapt to a fast-paced environment. Tier I support is the first tier of support and is provided by helpdesk personnel with a lower level of experience and handles more common incidents. 

Responsibilities: 

• Basic troubleshooting of user issues/tickets
• Creation/Elevation of tickets for TII Support
• Solving common problems such as username and passwords issues, menu navigation, verification of hardware and software, installation issues, and setup
• Creating documentation
• Collecting user requests and data
• Carrying out of processes, like onboarding, using established procedures

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or related field preferred
• One to two years of IT and desktop support experience
• Experience working with Office 365
• Experience supporting Windows, IOS, and Android devices
• Working knowledge of Active Directory
• Ability to troubleshoot, diagnose and repair basic hardware and software issues
• Ability to follow standard IT procedures, including escalation of issues when necessary
• Ability to work both independently and collaboratively as a team
• High level verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences
• Basic understanding of networking and security principles

Minimum Salary: $60,000 | Maximum Salary: $70,000

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