Help People Feel Better! - Front Desk Reception

HealthActions Physical Therapy seeks a front office receptionist to offer excellent service to our patients.

At HealthActions Physical Therapy, our purpose is to HELP PEOPLEFEEL BETTER, move better, and live better.

SPECIFIC RESPONSIBILITIES

• Attention to detail
• Work in a small office with stress factors of telephone calls, noise generated by computers, printers, and talking.
• Organize work load, input charges into computer, answering telephone lines, and greet all patients.
• Work independently without constant supervision.
• Answer the telephone in a courteous, helpful manner (as defined in the telephone skills area).
• Screen incoming calls and take messages or refer appropriate calls when needed.
• Schedule appointments for patients.
• Maintaining responsibility of general secretary support functions: coordinating meetings, scheduling patients, greeting patients, coordinating in-services and patient record keeping, pulling medical charts and copying as required.

SPECIFIC FUNCTIONS:

• Creating Weekly Schedule
• Insurance Verification
• Creating Patient Chart
• Work Comp verification and communication
• Patient Follow-up
• Assuring that End-Script dates are accurate
• Insurance Pre-Certs
• Progress Notes
• Communication page documentation
• Patient collections, Collection balancing
• Verification of patient appointment schedule

QUALIFICATIONS:

High school diploma. Must complete all in-service requirements and on the job training as directed by the parent company. Completes all annual in-services, orientation, and re-orientation activities as specified. In-service and skills orientation includes education for all age groups treated in the Physical Therapy Department. Must have experience with computers.

JOB EXPERIENCE:

Helpful, but not required.

DECISION MAKING

ADAPTIVE SOCIAL SKILLS

ACCOUNTABILITY OF RESOURCES

RESPONSIBILITIES OF CONTACTS

RESPONSIBILITIES FOR CONFIDENTIALITY

PHYSICAL ENVIRONMENT

PHYSICAL EFFORT

Must be capable of frequent to constant sedentary to light lifting, and infrequent moderate lifting. Must be able to walk and stand on an occasional basis. Must be able to sit on an constant basis. Must be able to kneel or stoop on an occasional basis. Must be able to communicate both verbally and in writing to provide clear understanding of findings and instructions to patients, families, and peers. Must be able to reach, use fingers, feel with the hands and arms on a frequent to constant basis. Must have good corrected color vision to allow visual inspection of clients and their work to make appropriate assessments and for the safety of themselves and others.