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Form of workDescription
The Technical Support position, which consists of supporting clients that have the company's payroll deduction software as well as installing and training customers on cash registers or POS systems installed. Our customers are mostly healthcare organizations that range in size from 500 employees to 50,000+.
Responsibilities:
Qualifications:
Requirements:
The Technical Support position, which consists of supporting clients that have the company's payroll deduction software as well as installing and training customers on cash registers or POS systems installed. Our customers are mostly healthcare organizations that range in size from 500 employees to 50,000+.
Responsibilities:
- Provide technical and operational support for client payroll deduction and point of sale (POS) hardware and software systems
- Identify, research, and resolve technical issues in a timely manner
- Provide excellent customer service via phone and email communication
- Ability to balance and successfully resolve multiple help desk cases simultaneously
- Update and maintain accurate client records of all open issues, including documentation of all communications and actions taken
Qualifications:
- Strong customer service and communication skills
- Strong Phone support ability
- Strong technical problem-solving skills
- Dedication to providing an excellent customer experience
- Ability to adjust priorities and manage time effectively in a fast-past environment
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field or related work experience
- Demonstrated experience providing excellent customer service
- Experience with point of sale (POS) hardware and software preferred
- Experience with Windows operating system, networking, and applications
- Knowledge of database queries in Microsoft SQL server and/or Oracle database server
- Proficient with Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)
