Help Desk Tier 2

Our client, a leading global consultant is looking to bring on a Help Desk Tier 2 to their team. This position will work provide support to all internal employees resolving hardware and software issues.

Local candidates only; the client is not able to provide any visa sponsorship at this time.

Responsibilities:

• Act as the first response for Tier 2 operational monitoring and support for their Windows/Mac environment
• Process changes and minimize the risk of the stability of applications when processing changes, and reviews.
• Maintain regular backups and monitor applications
• Monitor system health of servers
• Monitor WAN and LAN networks

Requirements:

• 3+ year of experience in the IT field
• Knowledge of IT related such as servers, app support, Help Desk, monitoring, networking, VOIP
• Great communication skills and the ability to communicate effectively across multiple teams
• Experience with O365, Active Directory, Windows, Mac

Pluses:

• Powershell

Schedule:

• This position will be remote, but will be required to be on call; occasional in office for trainings

Salary:

• Up to 70K with full benefits

Perks:

• Medical
• Dental
• Vision
• 401k
• PTO