Help Desk Technician (Remote)

REMOTE POSITION: MUST be located in United States. Must supply your own reliable internet connection.

Love technology? Enjoy working with people? Are you a winner? IMPACT is hiring awesome technical support "Techs" to join our team. The Tech we are looking for have a hunger for solving problems for customers and love troubleshooting and fixing things. We are NOT looking for programmers, coders, or designers. If you have great people skills and love to solve technical problems,  then we would like to have a conversation with you about joining our team.

So who are we? We are a hungry, small business looking to grow. We are here to make a big difference and help businesses get worry-free technology so they can grow and win. So, that is why we need someone, maybe you, to help us reach that goal. We think we are an awesome place to work and what we are doing is helping to change the world… really! Check our website at impacttg.com to see what we are talking about. If that sounds interesting, why not consider making a move to one of the hottest industries with year over year growth with one of the top companies?  IMPACT Technology Group has been recognized as one of the top 500 MSPs (managed services providers) in North America.

What Will I Be Doing?

The Help Help Desk Technician is to provide support, troubleshooting and resolution of hardware, software, application and network issues and requests from Clients in a rapid manner. The Help Desk Technician works closely with clients to solve issues, respond to requests, provide "how to" training,  and improve use of Client's technology, computer, application and network use. Help Desk Technicians respond to client requests and deliver the proper solutions in a prompt and friendly manner. Help Desk Technicians work to bring resolutions to technology issues while building trust with clients to create Raving Fans.

Specifically, you will:

• Restore Services Efficiently
• Provide Expedient Responses
• Provide Incredible Customer Service
• Train Client Users to Enhance Technology Use and Skills

This is an entry-level position and requires people skills and that is all to get started. IMPACT will train the right person and all training will be provided. You don't need to be a "tech" but we will make you one if you want.

Job Requirements

To do this job and be great at it, you must have enjoy helping others, using and troubleshooting technology, and ultimately solving problems.

You must also:

• Appetite to learn and try new things
• Customer service oriented
• High stress tolerance
• High Proficiency with Windows OS and Microsoft Office
• Ability to effectively troubleshoot and resolve hardware and software based issues
• Strong interpersonal, verbal, and written communication skills
• Organizational and time management skills; effectively manage multiple priorities
• Ability to conduct oneself in a professional manner
• College degree in a related field or the equivalent combination of education and/or experience
• Ability to use various tools to install necessary hardware
• Top notch customer service and follow through.
• Ability to hold a conversation both non-technically and technically on problems, solutions, etc.

Also, you must remote in for meetings and attend requested events. In addition to being a go-getter, you must follow systems and processes, and be a good listener. In fact, just to prove that you pay attention and can follow directions, when you apply for this position, please put your favorite flavor of ice cream in Answer A. Yep, that’s our little trick to sort out the people who blanket send their resume to anyone and everyone and don’t really care about what the job is versus the folks (like you) who are truly interested in this position. Plus, we want to know too!

We also want to talk if this describes you:

• You like to work hard and achieve goals.
• You have energy and a “get it done” attitude.
• You enjoy a competitive team and are results driven.
• You love to use technology and know how to use and troubleshoot a computer, very well. This means you need to know how to use more than the internet but actually know the basics of a computer, Windows, Office, and how a network operates.
• You are a great listener and that means listening first, and talking second.
• You are good with your hands and can use tools.

Benefits of Working at IMPACT

So why is IMPACT a great place to work and what’s in it for you?

• You will get to meet a lot of cool people, tour some amazing facilities, and travel.
• You get work in one of the hottest and still cool, exciting, and rapidly changing world of technology that changes our lives every day.
• Our culture is all about teamwork, results, having fun, and serving our Clients!
• We hold each other accountable so we use systems and tools to track results and enhance our performance. We do this with numbers, and we are process driven. So, results matter, excuses walk. It is either put up or shut up.
• We have fun and we take care of our team. We live and die as a team. Whether happy-hour events, in office games, monthly outings, or quarterly retreats… when the company wins, we celebrate as a team.
• We are a fast-moving company, always looking to grow.
• Complete paid and non-paid technical training on systems, Microsoft Windows, Microsoft Office, Microsoft Azure, Cisco, networking and much more provided!

Benefits include group medical/vision/dental/life insurance, paid vacation, holidays, IRA/401k, and much more.

We are always looking for great talent, but we will spend the necessary time to find the best fit both in abilities and culturally. One thing that will give you a BIG leg up (but is optional) is to send a quick video in along with your resume (in fact, everyone who works here did this). You can put the link in Answer B. In your video tell us why you think you’re perfect for this job and why you will rock this position. This is purely for us to get a sense of your personality. And if you decide not to send a video (that’s ok), please tell us why you chose not to send in a video in Answer B.

To learn more about us, check out impacttg.com.

We can’t wait to meet you!!!

No Phone Calls Please!