Help Desk Technician Ii

Responsibilities for this Position
Location: USA IL Scott AFB - 402 Scott Dr, Bldg 1600, HQ Air Mobility Com (ILC019)
Full Part/Time: Full time
Job Req: RQ171086
Type of Requisition:
Regular
Clearance Level Must Currently Possess:
Secret
Clearance Level Must Be Able to Obtain:
Secret
Suitability:
Public Trust/Other Required:
None
Job Family:
Help Desk
Job Qualifications:
Skills:
Computer Hardware, Help Desk Support, Technical Support
Certifications:
Experience:
1 + years of related experience
US Citizenship Required:
Yes
Job Description:
General Dynamics Information Technology is seeking HelpDesk Specialist in the greater St Louis, MO area at Scott Air Force in Illinois. The selected candidate must have a government security clearance, per contract requirements (Clearance Level: Secret).
We are GDIT. GDIT provides the Air Mobility Command/A4 Resources and Integration Division technical support of Logistics eTools, technical support of the G081 Program Management Office, A4 staff, conference rooms, programming, training and program management support.
Key responsibilities will include:

• Provides end-user software and hardware troubleshooting.
• Receives calls and records user data using Remedy software.
• Gathers data for creation of user accounts and guides new users through mandatory training.
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
• Administers e-mail, Microsoft office, etc.
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.
• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure.
• Maintains current knowledge of relevant technology as assigned.
• Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• May route calls to product line specialists, application, or system support specialists.
• Maintains and updates records and tracking databases.
• Provides back-up assistance on other accounts as needed
• Alerts management to recurring problems and patterns of problems.
• Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
• Installs, modifies, and repairs computer hardware and software both in person and using remote access tools.
• Provides end-user software and hardware troubleshooting.
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
• Assists in the administration of e-mail, Microsoft office, etc.
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites

Qualifications:

• HS/GED, 1+ years of experience
• Active DOD Secret Clearance
• Security+ Certification / IAT Level II certification / Information Assurance Technical (IAT) Level II Certification (i.e.: Security+ CE)

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Scheduled Weekly Hours:
40
Travel Required:
None
Telecommuting Options:
Onsite
Work Location:
USA IL Scott AFB
Additional Work Locations:
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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Back To Search Results GDIT supports and secures some of the most complex government, defense, and intelligence projects across the country.