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Form of workJob Description
Help Desk Support Technician
Onsite
About the Job
Qualifications:
Three years of experience with the following:
DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:
Onsite
About the Job
- Duration: 8 months renewable Contract
- Location: Jackson, MS
- Pay rate: Hourly
- Job ID: 127520
- The role focuses on providing all levels of support to our customer base, both remotely and onsite.
- Act as the initial point of contact with end users requesting IT Support.
- Must have experience in Desktop\Laptop repair and troubleshooting, software installation, hardware implementation and active directory administration.
- Must also have experience providing remote assistance using various platforms and must be experienced with providing support for O365 Applications.
- Must be good at organizing, prioritizing, and planning.
- Must be able to update and maintain Help Desk records in accordance with established support procedures.
- Must also have excellent communication skills.
Qualifications:
Three years of experience with the following:
- Excellent understanding of coding methods and best practices
- Strong written, oral, and interpersonal communication skills
- Ability to work in a team oriented, collaborative environment
- Ability to work with minimal supervision
- Ability to prioritize and execute tasks in a high-pressure environment
- Exceptional attention to detail with proven analytical and problem-solving abilities
- Highly self-motivated and directed
- Experience working in a Help Desk environment
- Experienced with providing support for O365 Applications
- Experience providing remote assistance using various platforms
- Experience in desktop\laptop repair, troubleshooting, and software installation
- Hardware Implementation and Deployment
- Active Directory Management
- Education: Bachelor's Degree in Computer Science, Information Systems, or related field.
- A+ Certification is mandatory.
DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:
- Paid Holidays/Paid Time Off (PTO)
- Medical/Dental Insurance Group
- Accident/Critical Illness Insurance
- Life Insurance
- 401 (K)
