Help Desk Support Technician

Selected candidate’s role will focus on providing all levels of support to our customer

base, both remotely and onsite. Candidate will be the initial point of contact with end

users requesting IT Support. Ideal candidate has experience in Desktop\Laptop repair

and troubleshooting, software installation, hardware implementation and active

directory administration. Candidate must also have experience providing remote

assistance using various platforms and must be experienced with providing support for

O365 Applications. Must be good at organizing, prioritizing, and planning. Candidate

must be able to update and maintain Help Desk records in accordance with established

support procedures. Candidate must also have excellent communication skills.

• A+ Certification
• Excellent understanding of coding methods and best practices
• Ability to work in a team oriented, collaborative environment
• Ability to work with minimal supervision
• Ability to prioritize and execute tasks in a high-pressure environment
• Experience in desktop\laptop repair, troubleshooting, and software installation
• Experienced with providing support for O365 Applications
• Active Directory Management

Job Type: Contract

Salary: $25.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 8 years

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have A+ Certification?
• Do you have Active Directory Management?

Ability to Relocate:

• Jackson, MS: Relocate before starting work (Required)

Work Location: On the road