Help Desk Support Specialist - Cs1002

Stability. Innovation. Industry Leader -We are Silgan.
Now hiring for a Help Desk Support Specialist for our Oconomowoc, WI location
We are growing. Silgan Containers is seeking a dynamic and collective professional who has a real desire to help people, is passionate about IT, possesses detective-like troubleshooting skills, and is analytical and process-oriented. Be a hero to our customers by providing Help Desk Support for both on-premises and remote users.
What we offer:

• A great culture where you feel like a member of our family - achievements are recognized, acknowledged, and celebrated
• Competitive salary & comprehensive benefits including health, dental, vision, life, short & long-term disability, critical care, AD&D, dependent life
• Add-on benefits include pet insurance, Perks Program for buying power, Hinge Health for customized online workouts, Teledoc, and more
• 401k with a 6% employer match after 90 days
• 15 days of vacation which you are encouraged to take, plus 10 holidays, annually
• Tuition assistance
• Stability in a growing, environmentally conscious, publicly traded company
• Opportunity to work alongside America's most respected brands and food manufacturers

You will love it here if you:

• Enjoy serving as the primary point of contact for customers
• Are a keen troubleshooter
• Thrive in a team environment
• Want to learn new systems and skills
• Are good at managing multiple projects simultaneously

What you'll do:

• Provide Level I & II support remotely via phone, using remote tools or onsite
• Troubleshoot software and hardware failures
• Setup HP desktops, laptops, thin clients, and Microsoft Surface Pro units
• Install hardware and peripheral components like docking stations, printers, keyboards, and monitors
• Load software packages such as networking components, operating systems, and office applications
• Prioritize and work on service desk tickets in the internal ticketing system
• Accountable for being part of an ongoing after-hours on-call rotation
• Develop and conduct various training and instruction for end users on OS and other applications
• Assist users in maximizing the use of computing systems
• Past retail and customer service a plus!
• Travel (national & international) may be possibility (5% - 10%)

We need you to have:

• Associates Degree
• 2 + years of hands-on technical experience
• In lieu of a degree, 4 + years of hands-on technical experience required
• Mid-level experience troubleshooting Microsoft Office 7 and 2019, Active Directory Administration, and Virtualization Technologies
• Solid knowledge of Networking, Ethernet Cabling, TCP/IP, and DNS
• Experience troubleshooting Adobe, Standard & Professional software experience (Installation & Troubleshooting)

Who We Are:

• Silgan Containers is the largest provider of metal food packaging in the United States.
• Trusted by America's most respected brands, our reputation is based on a foundation of quality, excellence, and unsurpassed technical expertise.
• We pride ourselves on being a solution-based partner to our customers and work hard to earn their business every day.