Help Desk Finance - Junior Operations Specialist - Seasonal

Salary: See Position Description
Location : Riverdale, MD
Job Type: Seasonal
Job Number: PGHdf22
Department: PGC Parks and Recreation
Opening Date: 09/15/2023
Description
The Prince George's County Department of Parks and Recreation is currently seeking Help Desk Finance Support Staff.
Ideal candidate is detail-oriented and self-motivated, with effective organizational and multi-tasking skills. They are highly motivated and thorough individual that provide advanced customer service, IT/finance configuration support, and accounting assistance. Must be able to excel in a fast-paced environment and demonstrate superb written and verbal communication skills. On the job training is provided but prior baseline knowledge of both the agency's and the Help Desk Finance Team's operations is highly recommended.
This position pays at a rate of $17.00/hour - $19.00/hour dependent upon qualifications and experience.
Part-time position working 32 hours a week. Required occasional early mornings, evenings, and weekends shifts.
Examples of Important Duties

• Track and reconcile deposits from Department of Parks and Recreation facilities with various accounting software.
• Resolve escalated finance issues from Help Desk Call center staff
• Provide account/finance troubleshooting support to end user and clients (internal and external)
• Detect, diagnose and resolve over/short incidents
• Record and track incident reports through Zendesk ticketing software
• Assist in various scheduled duties including (but not limited to) Recreation Council payouts, Tax Payouts, and Third Party Billing invoices/inquiries
• Performs other related duties as assigned

Minimum Qualifications

1. Must possess High School Diploma or GED.
2. Must possess valid driver's license in accordance with both State and Commission rules and regulations. Driver's licenses must be unencumbered by restrictions, revocations, suspensions, or points that could limit the employee's ability to drive Commission vehicles or perform driving duties required of their position.
3. Two years of experience as Help Desk Support or equivalent knowledge of Help Desk support software applications

Supplemental Information
Opportunities for advancement available.
A criminal background investigation will be completed prior to hire.
This position does not provide benefits.
The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.
Applicants with Disabilities under the Americans with Disabilities Act.
If you require accommodations or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or 301-454-1411 (Maryland Relay 7-1-1)
M-NCPPC will make all efforts to reasonably accommodate you.
THE MARYLAND-NATIONAL CAPITAL PARK AND PLANNING COMMISSION
2023 BENEFIT SUMMARY FOR SEASONAL INTERMITTENT EMPLOYEES
The following information is a summary of benefits extended to all Seasonal employees of the Maryland-National Capital Park and Planning Commission (M-NCPPC). This is for informational purposes only and is subject to change.
Limited Benefits for Seasonal Employees
Health Insurance Plans
You are eligible for specific health insurance benefits if you worked, on average, 30 hours per week during your first 12 months of employment or from October 3rd to October 2nd each subsequent period following your first 12 months of employment. This equates to 1,560 hours over a 12-month period.
If and when you are eligible for benefits, you will receive notification directly from the Health & Benefits Office.
Eligible Employees Pay 35% of the health insurance plan premium and The Commission Pays 65%.

• Medical
  • Kaiser Permanente Health Maintenance Organization (HMO) with Prescription Plan
  • UnitedHealthcare Select Plan (EPO)

Prescription: CVS Caremark Prescription Plan

Other Benefits

• Credit Union
• Sick Leave Benefits

This summary is intended to highlight some of the benefits offered by the M-NCPPC. It is not an all-inclusive agreement and is subject to change. For a more detailed description of benefits, please see the appropriate benefits brochure, service agreement or manual. For more information, contact The Health and Benefits Office at benefits@mncppc.org or 301-454-1694.
01
Do you possess a high school diploma or GED?

• Yes
• No

02
Do you possess a valid driver's license? (Driver's licenses must be unencumbered by restrictions, revocations, suspensions, or points that could limit the employee's ability to drive Commission vehicles or perform driving duties required of their position.)

• Yes
• No

03
Are you at least 18 years of age?

• Yes
• No

Required Question