Help Desk Analyst

Help Desk Analysts who love to work in an innovative and fast-paced work environment at a company in the finance industry will be interested in Robert Half's new job opening. We need a creative with a talent for solving both routine and unique problems. This role will support local and field users in a highly visible role that has a positive impact on both the department and the company. This Help Desk Analyst role is located in the Columbia, South Carolina area and is a long-term contract / temporary to hire opportunity.

Your responsibilities

- Contribute IT support for productivity software, operating systems, and a variety of other applications used internally

- Independently investigate and implement solutions to technical issues

- Pinpoint recurring technical issues and present solutions to address the root of the problems

- Solve technical help tickets submitted via phone, email, and walk-ups

- 2+ years of prior experience
- Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications
- Comprehension of basic networking concepts
- Ability to recognize, evaluate, and resolve problems effectively
- Working knowledge of user administration and bug fixing in a client server environment
- Experience with IT support ticketing systems
- Solid understanding of Call Center Customer Service
- Apple iOS experience preferred
- Deep understanding of customer service