Healthcare Quality Improvement Advisor

MAKE A DIFFERENCE AT OCHIN

OCHIN is a rapidly growing national nonprofit health IT organization with two decades of experience transforming health care delivery to drive health equity. We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.

OCHIN provides leading-edge technology, data analytics, research, and support services to nearly 1,000 community health care sites, reaching nearly 6 million patients nationally. We believe that every individual, no matter their race, ethnicity, background, or zip code, should have fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. We partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 800 diverse professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. We are curious, collaborative learners who strive to live our values everyday: Learning, Heart, Belonging and Impact. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Quality Improvement Advisor provides leadership, training, coaching, and support for OCHIN’s rapid, data-driven, team-oriented improvement efforts across the OCHIN system. This position is responsible for identifying, driving, and operationalizing improvements into the culture of OCHIN to achieve high-quality, measurable, and sustainable results which support OCHIN’s strategic goals and objectives.

Essential Duties

• Drive OCHIN’s quality and process improvement activities, by facilitating, coaching, advising, and leading improvement projects through to completion
• Partner with and lead project teams (internal and member facing) to conduct root-cause analyses, generate theories of change, and develop measurement plans for improvement initiatives
• Build, manage, and organize project materials and plans for assigned projects; track progress of projects to ensure project milestones are met
• Identify and mitigate risks, communicate project status, negotiate project changes with key stakeholders, including project sponsors, senior leadership, and members
• Manage multiple improvement projects simultaneously to help OCHIN improve our products and services
• Work closely with project sponsors and key stakeholders to ensure that projects are resulting improvements align with OCHIN’s strategic initiatives, meeting project timelines, and outcomes are achieved
• Develop and disseminate improvement tools and assessments to help build capacity for change and improvement throughout the OCHIN network
• Identify opportunities and share project successes and lessons learned across the organization (e.g., OCHIN Huddle, workgroups, committee meetings, etc.)
• Design and deliver high-QUALITY IMPROVEMENT trainings, webinars, and events to internal and external audiences on topics including improvement science (e.g., Model for Improvement), using data to drive improvement, change management, relational leadership, design thinking, systems thinking, etc.
• Prepare, manage, and reinforce major organizational changes using proven change management practices, including designing, and implementing change management and communication plans
• Support and execute assigned statements of work for quality and process improvement services, including but not limited to improvement training, facilitated improvement sessions, and improvement and change management technical assistance
• Continuously seek opportunities to embed user-centered design, improvement, systems thinking, and change management best practices into new and existing processes at OCHIN
• Support and model Quality as a Business Strategy by providing coaching, advising, and facilitation support as needed for deliverables associated with OCHIN’s strategic plan
• Partner with OCHIN’s Evaluation and Analysis team and Reporting teams to track and monitor outcome, process, and balancing metrics to monitor the impact of changes and identify opportunities for improvement
• Other duties as assigned
• Act as a quality and process improvement resource as needed within the organization and across the collaborative
• Act as a change agent to foster and support a culture of improvement throughout the organization
• Lead change by modeling behavior, influencing partners, and proposing improvement opportunities
• Collaborate with internal and/or external partners to ensure effective adoption of improvements and to foster organizational learning
• Escalate risks and issues as appropriate
• Contribute to the growth and development of the Quality and Process Improvement Team
• Build and maintain strong relationships and partnerships across the organization and network of members
• Work and communicate across disciplines and teams
• Lead and model OCHIN’s values
• Actively pursue continuous learning and professional growth

• Minimum of three (3) years of experience in public health, QUALITY IMPROVEMENT, change management, and/or project coordination/management
• Bachelor’s degree in healthcare (e.g., public health, health promotion, nursing); change management, or a related field is required; Master’s Degree preferred
• Demonstrated experience leading improvement activities using industry-recognized improvement methodologies and tools such as the Model for Improvement, Lean, and/or Lean Six Sigma, preferably in a healthcare or IT setting is required
• Demonstrated experience using project management principles and tools is required
• Strong and proven ability develop strategies and plans to implement changes to processes is required
• Proven success in internal and external relationship management with all levels of expertise from administrative to executive
• Excellent communicator with the ability to successfully communicate with a wide range of roles and personalities, both written and spoken, including executive team members, management, staff, and physicians
• Possess a learning mindset and curiosity for new knowledge, including obtaining the knowledge required to effectively collaborate with OCHIN staff and members is required
• Strong training, facilitation, and presentation skills are required
• Demonstrated experience leading or participating in change management initiatives using recognized change management methodologies is preferred
• Strong analytical and critical thinking skills
• Working knowledge of Microsoft Word, Excel, PowerPoint is required
• Excellent interpersonal, intercultural, and customer service skills
• Candidates with clinical experience or operational experience in a clinical setting will be given preference
• Experience in a telecommuter role desirable, including use of remote technologies (e.g., Zoom)
• Desired certifications include: Healthcare Improvement Professional (HIP), IHI Improvement Advisor, Lean Green Belt, Certified Associate of Project Management, User-Centered Design Certification, Foundations of Design Thinking, and/or SDI® Facilitator.

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

OCHIN is 100% remote organization. Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel may be required to support our member organizations on-site based on business requirements for OCHIN

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/employment-openings

Equal Opportunity Statement

OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

Base Pay Overview

The typical offer range for this role is minimum to midpoint ($96,544) with the midpoint representing the average pay in a national market scope for this position. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.

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