Address
Form of workNorth Bend Medical Center
Job Posting
Job Title:Healthcare IT/Helpdesk Tier 1 – Entry Level
Department: Information Technology
Reports To: IT Manager
North Bend Medical Center is currently hiring an IT Helpdesk Tier 1 for our IT department. Located in Coos Bay Oregon along the beautiful Southern Oregon coast. North Bend Medical Center hosts over 100+ providers in a variety of specialties and 400+ employees.
North Bend Medical Center is dedicated to providing opportunities for careers and making a difference in people’s lives with a strong desire to help others. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, and LGBTQIA+ community members. The strength of our agency lies in the diversity of our workforce and the perspectives our employees bring to their work at NBMC.
We are committed to offering:
- Competitive wages
- Excellent medical, dental and vision insurance options
- Generous paid time off
- 401k + company contributions
- Team-oriented atmosphere that values each of our employees as individuals and their work-life balance.
Full Job Description:
North Bend Medical Centers is looking for a talented helpdesk staff member to help us deliver world class support to our internal end users. If you have great customer service skills and excel at technical support, problem solving, and being a first responder, then read on.
Responsibilities include:
- Helping end users with problems, issues, and tickets.
- Onboarding new users.
- Entering data and using the ticketing system.
- Maintaining computer end user systems for multiple locations.
- Troubleshoot and remediation: Be able to fix or escalate issues correctly and smoothly to Tiers 2 and 3 with clear communication.
- Triage support calls and managing ticket status to completion. Be comfortable with lots of phone work, and quickly follow-up with end users.
- Supporting end users in varying stages of computer competency via telephone, email or chat. Be able to escalate to other staff members with speed and respect to the end user.
- Utilizing remote support tools to ensure system up-time and user experience. A remote hands on “show me” approach to supporting end users.
- Help with implementation of new hardware, software, and vPC (virtual platforms).
- Document solutions in help desk.
- Daily review and follow-up of pending tickets.
- May be required to help lift equipment exceeding 50+ pounds.
Candidates must have excellent coordination, communication, and problem-solving skills. Candidates must be self-motivated, have the ability to handle multiple assignments simultaneously, and have a proven track record in customer service. Must be capable of providing exceptional customer experience.
Candidates will have an understanding or experience with:
- 0-5 years of experience in business IT support, Helpdesk or NOC.
- Working knowledge Microsoft desktop operating systems.
- Working knowledge of Exchange/Outlook email.
- Working knowledge of VMware view or other virtualization of the desktop
- Understanding of DNS, DHCP and Active Directory.
- Microsoft Office and Office 365.
- Working knowledge of AntiVirus and AntiSpam solutions.
- Experience supporting remote workers and on-site (switching back and forth)
- Use of Dameware, GoToMyPC, VNC, team viewer, or similar software
- Understanding of networks.
- Current Certifications or similar a plus.
- Excellent written and oral communication skills.
- Ability to project a professional, friendly image over the phone and in person.
- Ability to analyze and solve problems quickly and completely.
