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Form of workWentworth-Douglass Hospital, a subsidiary of Massachusetts General Hospital, is renowned as one of the largest acute care hospitals in the Seacoast region of New Hampshire and Southern Maine. At Wentworth-Douglass, we value people who contribute to patient-centered care that enhances community health; we recognize and reward those who share our values and transform our patients' lives. We invite you to explore opportunities, cultivate community wellness and professional growth.
Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham and Wentworth-Douglass Hospital, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.
1. Communications: Uses available resources to communicate with members of the multidisciplinary care team.
o Greets patients, physicians, visitors and staff who arrive on unit.
o Uses transport call system to coordinate transport services.
o Calls stat orders to ancillary depts.
o Transfers calls to appropriate parties.
o Answers call lights promptly and informs nurse of patients needs.
o Answers phone by giving unit, name, and title.
o Upon discharge makes follow up appointments and arranges for tests and procedures.
2. Patient Records: Manages the patient record throughout the process of admission, transfer and discharge.
o Enters physician orders via computer according to priority ( stat, routine, pre-formatted).
o Processes and schedules daily labs, diagnostic tests and procedures.
o Checks charts for new orders that need to be transcribed.
o Signs off orders (e.g., signature, title, date & time).
3. Unit Operations: Utilizes clerical and organizational skills to assure smooth functioning of department operations.
o Files forms and reports appropriately in patients chart.
o Restricts access to patient information (i.e. charts & computer).
o Acquires and maintains knowledge and skills appropriate to the assigned area and practice setting.
o Maintains personal documentation of inservice attendance.
4. Continuing Education & Development: Acquires and maintains current knowledge and competency in HUC practice.
o Maintains stock of patient care supplies and equipment.
o Maintains a supply of chart forms or is able to access / print computerized forms.
o Maintains stock of clerical / desk supplies.
o Documents equipment repair / maintenance needs.
o Participates in response to emergency situations (I.e., pages codes, calls physicians, etc).
o Checks/refills paper supply, toner in printers and copiers.
o Sends and receives documents via fax machine.
o Duplicates documents using copy machine.
Experience Minimum Required
3 months clerical
Experience Preferred/Desired
Over one year clerical and transcription of orders
Education Minimum Required
High School graduate with office practice courses
