Health Market Clerk

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Health Market Clerk
Department: Health Market
FLSA: Non-Exempt
General Function:
As a Health Market Clerk, this position will be responsible for safely handling food and ensuring the work area is always clean and neat. You will review the status and appearance of the merchandise for freshness. Additionally, you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations:
Accountable and Reports to District Store Director; Store Manager; Assistant Manager of Health Wellness Home, Store Operations, and Perishables; Health Market Department Manager
Positions that Report to you: None

Primary Duties and Responsibilities:

• Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible. Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making notes of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience
• Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Reviews the status and appearance of the merchandise for freshness.
• Ensures an adequate product supply is ready and on hand and develops or follows a production list.
• For homeopathic and natural wellness products, employees will assist customers by accessing/obtaining information and pointing to the product, however will not provide instruction on the product or its use.
• Anticipates product needs for the department daily.
• Checks in product put product away and may review invoices.
• Reviews the status and appearance of the food for freshness and replenishes and rotates product.
• Removes trash promptly.
• Replenishes product as necessary.
• Assists in educating customers by offering suggestions and answering questions, etc.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

• Orders products and supplies as necessary.
• Prices products for customers as necessary.
• Delivers orders as needed.
• Assists in other areas of the store as needed.
• Performs other job-related duties and special projects as required.

Knowledge, Skills, Abilities, and Worker Characteristics:

• Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
• Ability to do simple addition and subtraction; copying figures, counting, and recording
• Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

Education and Experience:
Less than high school or equivalent experience and six months or less of similar or related work experience.
Supervisory Responsibilities:
None.

Physical Requirements:

• Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
• Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with our without correction, color vision, depth perception, and field of vision.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions:
This position is frequently exposed to temperature extremes and dampness. There are possible equipment movement hazards, electrical shock, and exposure to cleaning chemicals and solvents. This is a fast-paced work environment.
Equipment Used to Perform Job:
Knives, wrapping machine, cash register, pallet jack, garbage disposal, trash compactor, cardboard compactor, and calculator.
Financial Responsibilities:
None.
Contacts:
Has daily contact with store personnel, customers, and the general public.
Confidentiality:
None.
Are you ready to smile, apply today

Primary Duties and Responsibilities:

• Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible. Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making notes of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience
• Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Reviews the status and appearance of the merchandise for freshness.
• Ensures an adequate product supply is ready and on hand and develops or follows a production list.
• For homeopathic and natural wellness products, employees will assist customers by accessing/obtaining information and pointing to the product, however will not provide instruction on the product or its use.
• Anticipates product needs for the department daily.
• Checks in product put product away and may review invoices.
• Reviews the status and appearance of the food for freshness and replenishes and rotates product.
• Removes trash promptly.
• Replenishes product as necessary.
• Assists in educating customers by offering suggestions and answering questions, etc.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time

Secondary Duties and Responsibilities:

• Orders products and supplies as necessary.
• Prices products for customers as necessary.
• Delivers orders as needed.
• Assists in other areas of the store as needed.
• Performs other job-related duties and special projects as required