Address
Form of workSalary : $87,732.00 - $122,844.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Agency Internal - Permanent
Remote Employment: Remote Optional
Job Number: 2023-16199
Department: Health Care Authority
Division: ETS
Opening Date: 12/21/2023
Closing Date: 1/2/2024 11:59 PM Pacific
Description
Health IT 988 Change Management Lead (WMS2/ETS) - Internal
71101812
This recruitment is open to internal HCA applicants only.
This position leads Change Management processes for a 988-crisis platform utilized statewide by individuals in crises. The 988 Change Management Lead identifies and builds relationships with user groups including clients, providers, and state agencies to identify needs and gaps for this new technology and build enthusiasm for using a tool that will make it easier to access critical services. The ideal candidate will be excited to work with individuals from Tribes, providers, hospitals, and lived experience communities in an effort to enhance this technology while remaining flexible and adaptable to evolving legislation.
All HCA employees will apply an equity lens to their work, which may include but is not limited to all analyses of core business and processes.
About the division:
The Enterprise Technology Services (ETS) division develops and provides all information technology services and business solutions throughout the Health Care Authority and externally with partner agencies. HCA is focused on transforming its delivery system to create better health care at less cost. These activities require HCA to transform its infrastructure and processes to support a higher level of service. Washington State legislature passed the Crisis Call Center Hubs and Crisis Services Act (HB1477) to enhance and expand behavioral health crisis response and suicide prevention services for all people in Washington state.
HCA and the Department of Health (DOH) are tasked with determining the technology and platforms necessary to manage and operate the behavioral health crisis response and suicide prevention system including:
About the position:
HCA has developed the State Medicaid Health Information Technology Plan (SMHP), which outlines the five-year plan for advancing the meaningful use of certified electronic health record systems and describes the key initiatives and projects required to enable the exchange of health care information in Washington state. The plan and program are critical to the statewide Health Information Technology (HIT) infrastructure including the creation and re-use of interoperable data, implementation of care delivery innovations, creation of provider feedback and quality measurement reports necessary to support new methods of quality improvement and paying for value not volume.
The HCA Health IT 988 Change Management Lead is a position responsible for the formulation, implementation, and execution of a statewide, long-range Change Management strategy of HB 1477, 988 technology platform and critical system's needs, program, and care decisions. This position is accountable for interpreting and analyzing impacts on agency systems, business processes and staff, and recommending decisions regarding strategy changes in a fluid environment. This position will provide expert level consultation with HCA leaders and groups to ensure that stakeholders are prepared and supported for the changes critical to the success of each affected program. This position will provide agency leadership with necessary information to oversee business process re-engineering and transition planning needed to accomplish the desired organizational changes.
This position is eligible to telework and is typically not required to report on-site. The default assigned work location of all Health Care Authority (HCA) positions - both on-site and telework eligible positions - is within the State of Washington. Frequency of onsite work will vary based on business and operational needs. HCA may choose, but is not required, to support out-of-state telework on a case-by-case basis.
Duties
Some of what you will do:
Long-range strategy development for the implementation of the 988/1477 enhanced crisis call and response system.
Qualifications
Required qualifications:
Qualifying candidates will have all of the following qualifications. Required experience types may be gained concurrently:
Preferred qualifications:
Knowledge of historical context of Washington state health programs and the evolution of national health reform and health information exchange.
How to apply:
Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification. To apply for this position, you will need to complete your profile which includes three professional references and attach:
To take advantage of veteran preference, please do the following:
Supplemental Information
About HCA:
The Washington State Health Care Authority (HCA) is committed to whole-person care, integrating physical health and behavioral health services for better results and healthier residents.
HCA purchases health care for more than 2.5 million Washington residents through Apple Health (Medicaid), the Public Employees Benefits Board (PEBB) Program, and the School Employees Benefits Board (SEBB) Program. As the largest health care purchaser in the state, we lead the effort to transform health care, helping ensure Washington residents have access to better health and better care at a lower cost.
What we have to offer:
Notes:
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.
HCA is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. HCA has five employee resource groups (ERGs). ERGs are voluntary, employee-led groups whose aim is to foster a diverse, inclusive workplace aligned with HCA's mission. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact Jake Nelko at 360.725.0945 or jake.nelko@hca.wa.gov.
The Washington State Health Care Authority (HCA) is an All applicants with a in the United States are encouraged to apply.
to receive a list of new job postings at HCA.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Pub...
Location : Thurston County - Olympia, WA
Job Type: Agency Internal - Permanent
Remote Employment: Remote Optional
Job Number: 2023-16199
Department: Health Care Authority
Division: ETS
Opening Date: 12/21/2023
Closing Date: 1/2/2024 11:59 PM Pacific
Description
Health IT 988 Change Management Lead (WMS2/ETS) - Internal
71101812
This recruitment is open to internal HCA applicants only.
This position leads Change Management processes for a 988-crisis platform utilized statewide by individuals in crises. The 988 Change Management Lead identifies and builds relationships with user groups including clients, providers, and state agencies to identify needs and gaps for this new technology and build enthusiasm for using a tool that will make it easier to access critical services. The ideal candidate will be excited to work with individuals from Tribes, providers, hospitals, and lived experience communities in an effort to enhance this technology while remaining flexible and adaptable to evolving legislation.
All HCA employees will apply an equity lens to their work, which may include but is not limited to all analyses of core business and processes.
About the division:
The Enterprise Technology Services (ETS) division develops and provides all information technology services and business solutions throughout the Health Care Authority and externally with partner agencies. HCA is focused on transforming its delivery system to create better health care at less cost. These activities require HCA to transform its infrastructure and processes to support a higher level of service. Washington State legislature passed the Crisis Call Center Hubs and Crisis Services Act (HB1477) to enhance and expand behavioral health crisis response and suicide prevention services for all people in Washington state.
HCA and the Department of Health (DOH) are tasked with determining the technology and platforms necessary to manage and operate the behavioral health crisis response and suicide prevention system including:
- An advanced behavioral health and suicide prevention crisis call center system that that uses interoperable technology across crisis and emergency response systems throughout the state (e.g., 911 systems, emergency medical services systems, other non-behavioral health crisis services.) for crisis call center hubs; and
- A behavioral health integrated client referral system capable of providing system coordination information to crisis call center hubs and the other entities involved in behavioral health care.
About the position:
HCA has developed the State Medicaid Health Information Technology Plan (SMHP), which outlines the five-year plan for advancing the meaningful use of certified electronic health record systems and describes the key initiatives and projects required to enable the exchange of health care information in Washington state. The plan and program are critical to the statewide Health Information Technology (HIT) infrastructure including the creation and re-use of interoperable data, implementation of care delivery innovations, creation of provider feedback and quality measurement reports necessary to support new methods of quality improvement and paying for value not volume.
The HCA Health IT 988 Change Management Lead is a position responsible for the formulation, implementation, and execution of a statewide, long-range Change Management strategy of HB 1477, 988 technology platform and critical system's needs, program, and care decisions. This position is accountable for interpreting and analyzing impacts on agency systems, business processes and staff, and recommending decisions regarding strategy changes in a fluid environment. This position will provide expert level consultation with HCA leaders and groups to ensure that stakeholders are prepared and supported for the changes critical to the success of each affected program. This position will provide agency leadership with necessary information to oversee business process re-engineering and transition planning needed to accomplish the desired organizational changes.
This position is eligible to telework and is typically not required to report on-site. The default assigned work location of all Health Care Authority (HCA) positions - both on-site and telework eligible positions - is within the State of Washington. Frequency of onsite work will vary based on business and operational needs. HCA may choose, but is not required, to support out-of-state telework on a case-by-case basis.
Duties
Some of what you will do:
Long-range strategy development for the implementation of the 988/1477 enhanced crisis call and response system.
- Solicit comments from internal and external stakeholders regarding general approach and specific provisions and planning of the 988/1477 enhanced crisis call and response system.
- Formulate, manage, and execute a comprehensive, long-range, statewide strategic Change Management plan.
- Provide routine critical analysis and strategic planning over time of the best tactics, success measures, critical milestones for assessment, and measures of readiness for change.
- Engage internal and external statewide stakeholders, identify key readiness and transition activities, and guide and monitor readiness for statewide data collection, exchange, and use of clinical data.
- Management and execution of Change Management strategies within HCA.
- Plan, lead, organize, and oversee the business process re-engineering and transition planning within affected HCA programs and staff.
- Formulate, publish, and manage transition plans to accomplish desired organizational changes.
- Work with HCA internal stakeholders to develop future business models and identify gaps in processes, staffing, skills, and technology.
- Coordinate with Stakeholder Engagement Manager regarding stakeholder engagement for key initiatives outlined in and/or needed to support HB1477/988.
- Use advanced consultative skills and tools to identify and address organizational and staff readiness for business areas whose participation and readiness is critical to success.
- Co-lead the 988 State Affinity Work Group supporting state partners to ensure Change Management strategies are sponsored, supported, and managed.
Qualifications
Required qualifications:
Qualifying candidates will have all of the following qualifications. Required experience types may be gained concurrently:
- Bachelor's degree
- 5 years of experience in the Change Management and IT field demonstrating progressively more experience and responsibility.
- 5 years of experience working with diverse stakeholder groups regarding training and implementation.
- 5 years of experience working with a diverse stakeholder population including EHR's and vendors.
- 4 years of experience applying advanced consulting methods and tools with executives, policy makers, media, and key partners and stakeholders.
- 3 years of experience developing project management plans with an emphasis on supporting large scale change.
- 3 years of experience managing multiple, diverse, and complex projects, staying within scope, schedules, and resources, and developing clear project plans.
Preferred qualifications:
Knowledge of historical context of Washington state health programs and the evolution of national health reform and health information exchange.
How to apply:
Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification. To apply for this position, you will need to complete your profile which includes three professional references and attach:
- A cover letter that specifically addresses how you meet the qualifications for this position
- Current resume
To take advantage of veteran preference, please do the following:
- Attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or USDVA signed verification of service letter.
- Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in careers.wa.gov.
Supplemental Information
About HCA:
The Washington State Health Care Authority (HCA) is committed to whole-person care, integrating physical health and behavioral health services for better results and healthier residents.
HCA purchases health care for more than 2.5 million Washington residents through Apple Health (Medicaid), the Public Employees Benefits Board (PEBB) Program, and the School Employees Benefits Board (SEBB) Program. As the largest health care purchaser in the state, we lead the effort to transform health care, helping ensure Washington residents have access to better health and better care at a lower cost.
What we have to offer:
- Meaningful work with friendly co-workers who care about those we serve
- A clear agency mission that drives our work and is person-centered
- A healthy work/life balance, including alternative/flexible schedules and mobile work options.
- A great total compensation and benefit package
- A safe, pleasant workplace in a convenient location with restaurants, and shopping nearby.
- Tuition reimbursement
- And free parking!
Notes:
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.
HCA is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. HCA has five employee resource groups (ERGs). ERGs are voluntary, employee-led groups whose aim is to foster a diverse, inclusive workplace aligned with HCA's mission. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact Jake Nelko at 360.725.0945 or jake.nelko@hca.wa.gov.
The Washington State Health Care Authority (HCA) is an All applicants with a in the United States are encouraged to apply.
to receive a list of new job postings at HCA.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Pub...
