Head Teller

Job Summary & Key Accountabilities

First Bankers Trust Company is offering a fast-paced job opportunity for interested candidates! Apply today to secure a fulfilling career along with these additional perks: 

 

• Comprehensive, value-added career opportunities
• Focus on career development, broad exposures, and learning new things daily
• Opportunities to help others and make a difference in the community
• Opportunities to participate in special interest groups, such as Women's Leadership or Young Professionals, or one of our Employee Resource Groups
• Competitive full benefits package including HSA with investment options, 401K with match, and profit sharing
• Vacation and PTO time reflective of your experience
• Volunteering time off of 12 hours per year
• Access to a library over 6,000 personal and professional development on-line courses, hosted by Udemy Business
• Participation in our company-wide employee wellness incentive program, and the ability to earn a discount on your next year's premiums

 

The Head Teller will assume a leadership role in the oversight and coordination of daily teller/universal banker operations. This position's responsibilities will include overseeing the scheduling and workflow of the staff, ensuring compliance with bank policies and procedures, and providing guidance on more complex financial transactions. This role is critical in maintaining a smooth and customer-focused environment while managing cash drawers and fostering a high-performance team. This position will work collaboratively with retail management to achieve overall bank goals, as well as with cross-functional teams including Bookkeeping, Digital Banking, and Treasury Management.

 

• Coordinate and oversee the daily branch front-line operations, including directing and delegating work to ensure critical daily activities are completed efficiently and timely, supporting staff through coaching and teaching,and assisting staff with more complex transactions.
• Execute and oversee the scheduling and time management of teller staff/Universal Bankers to ensure adequate coverage during business hours.
• Manage and optimize teller workflow to enhance efficiency and customer service.
• Ensure that teller staff/Universal Bankers adheres to all bank policies, procedures, and regulatory requirements.
• Conduct regular audits and checks to verify compliance with established guidelines, including bi-monthly cash audits
• Lead daily execution of the SOAR program expectations at assigned branch, ensuring teller staff/Universal Bankers are following the Brilliant at the Basics approach, while modeling and reinforcinga customer-centric approach to service within the retail team.
• Provide training to new teller staff/Universal Bankers on operational procedures and customer service standards.
• Coach and mentor teller staff on an ongoing basis to enhance their skills and professional development.
• Ensure Currency Transaction Reports and Suspicious Activity Reports, are submitted to the BSA Officer for filing.
• Process a variety of financial transactions, including but not limited to check cashing, withdrawals, deposits, and loan payments.
• Manage and balance the cash drawer, ensuring accuracy and compliance with cash handling policies.
• Monitor and replenish branch cash supply as needed.
• Assist in daily balancing of the vault under dual control, and is trained as a backup for the vault banker
• Completes other duties as assigned or requested

Key Competency Requirements

• Associate’s degree in finance, business administration, or related field preferred.
• Minimum of 2 years of experience in a retail role within a banking environment.
• In-depth knowledge of banking regulations, compliance, and operational procedures.
• Ability to execute work and lead the team under minimal supervision.
• Demonstrates ability to thrive in a fast-paced, on the go environment.
• Strong leadership, communication, and interpersonal skills.
• Proficient in using banking software and handling various financial transactions accurately.
• Ability to manage multiple priorities in a fast-paced environment.

 

Our values reflect our culture:  Everyone is Valued, Do The Right Thing, Friendly Family, & Fun, Dream Big/Act Small, Accountability, Innovation

 

When you choose to become a part of the team at First Bankers, you are getting more than a job. What comes along with the daily work is making a difference in other people's lives, working closely with teammates who are people you enjoy, contributing to a bigger picture, balancing work and home commitments, and developing yourself and your career.  If that sounds like a good deal to you, apply for a position today.

 

First Bankers Trust Company is an equal opportunity employer and supports diversity in the workplace. Qualified applications will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Our HR team will reach out to the applicants who meet the qualifications and are most closely aligned with the requirements of the position.