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Form of workWhat makes us Qlik
Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data. A Gartner Magic Quadrant Leader for 13 years in a row! Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone – at any skill level – the ability to make real discoveries that lead to real outcomes and transformative changes. We are a Values-Driven organization, operating over 100 countries with 38,000 customers around the world. If you think we are interesting, please read on – we may be looking for you!
Head of Renewals Operations and Programs
We are seeking a highly motivated and strategic Head of Renewals Operations and Programs to join our team. In this role, you will be responsible for leading and optimizing our customer renewals programs, ensuring that we maintain strong customer relationships and maximize revenue from existing customers. You will collaborate closely with Sales Operations to streamline processes, enhance systems, and provide the necessary enablement to our renewals teams. Additionally, you will play a pivotal role in developing and executing renewals plays and refining our go-to-market approach.
Responsibilities include, but not limited to:
- Renewals Strategy Development: Develop and execute a comprehensive renewals strategy that includes customer segmentation, pricing strategies, and engagement models to achieve renewal targets.
- Collaboration with Operations Teams: Work closely with IT and Operations team to ensure that systems, processes, and tools are aligned with the needs of the renewals teams, enabling them to efficiently manage renewals.
- Partner Programs: Collaborate with our partner ecosystem to create effective renewal programs. Establish partner engagement models to drive renewals, upsell and cross sell activities.
- Customer Communications: Collaborate with the marketing team to create targeted communications for customers at the time of renewal. Ensure that the right messaging reaches the right customers, facilitating a seamless and personalized renewal experience aHead of pitches for uplifts and offering shifts.
- Renewals Plays and Playbooks: Develop and refine renewals plays and playbooks, including upsell and cross-sell strategies, to maximize renewal rates and revenue.
- Data Analysis: Utilize data and analytics to identify trends, opportunities, and potential challenges in the renewals process, and use this information to make data-driven decisions..
- Continuous Improvement: Continuously assess and improve the renewals process, identifying areas for efficiency gains and customer satisfaction improvements.
Skills and qualifications for this role include:
- 4 – 6 Years of experience working with a SaaS software company
- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience in renewals management in a SaaS or software company.
- Strong understanding of SaaS business models and the customer lifecycle.
- Excellent communication and interpersonal skills to enable successful customer engagement and internal collaboration.
- Data-driven mindset with the ability to analyze complex data and draw actionable insights.
- Strategic thinker with the ability to develop and execute renewals strategies.
- Experience in collaborating with IT, Sales Operations, Marketing, Finance and cross-functional teams.
The location for this role is/are:
- USA- Waltham, MA
- USA- King of Prussia, PA
About Qlik
- Qlik Company Page – Who we are!
- Our Values at Qlik: Challenge, Take Responsibility, Move Fast, Teamwork for Results, Be Open and Straightforward
- Competitive Benefits package
- Flexible working environment
- Giving back is a part of our culture – we give you a day to change the world. In addition, we encourage our employees to participate in our Corporate Responsibility Employee Programs
- Learn about our Corporate Responsibility Program by visiting Qlik.org
- Check out our careers in R&D here.
- Check out our company page on Linkedin!
- Follow us on Instagram @lifeatqlik and @Qlik @lifeatqliklund
- Check us out on Youtube!
The anticipated base salary range for this role is $137,800.00 MIN – 180,000.00 MAX per year. Final compensation offered by Qlik will be based on factors such as the candidate’s location, job-related skills, education, experience, and other business and organizational needs.
Qlik offers a comprehensive benefits package which includes, but is not limited to, group medical, dental and vision benefits, a 401(k) plan and match, flexible paid vacation, 10 paid annual company holidays, 9 days of annual paid sick leave (prorated upon hire), up to 16 weeks of paid parental leave, and mental and emotional wellbeing benefits.
Eligibility requirements for benefits will be controlled by applicable plan documents and company policies.
Qlik is an Equal Opportunity/Affirmative Action Employer, and we value the diversity of our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Click here to review the US Department of Labor’s Equal Employment Opportunity Posters, including the EEO is The Law notice and the Pay Transparency Nondiscrimination Provision.
If you need assistance due to disability during the application and/or recruiting process, please contact us via the Accessibility Request Form.
Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.
