Client Service Specialist

Client Service Specialist

Summitry is a Bay Area wealth management firm with more than $2B in assets, 40+ employees, and over 1000 clients, offering personalized financial planning and investment strategies, rooted in local insight. Join an innovative and collaborative team, focused on being the most admirable advisory firm helping families thrive through the unique set of opportunities and challenges posed by life in the Bay Area.

Position Description

Reports to: Jennifer Rouse, Director of Operations & CCO

Benefits: Yes

Status: Full Time/Exempt

Start Date: Immediately

Work environment: Hybrid – WFH 50%/month

Job Summary

The Client Service Specialist is client-facing and responsible for opening accounts, transferring assets, and other account maintenance requests, and serves as the liaison between Summitry and its custodian partners. This will include administration and operational support to the team of Financial Advisors and our clients. They will work on projects to maximize efficiency, utilize various internal systems, and learn process-based workflows to service ongoing client requests. The ideal candidate is a self-starter, a team player, energetic, proactive, hardworking, flexible, and resourceful.

Duties and Responsibilities

• Investigates and answers operationally driven client inquiries
• Provides ongoing day-to-day support to our high-net-worth clients
• Responds to client requests in a timely manner (such as but not limited to onboarding new clients, coordinating client requests, money movement, general client account maintenance, generating reports, and updating restrictions)
• Serves as a primary liaison between Summitry and Custodians (Schwab/TD Ameritrade and Fidelity)
• Completes daily administrative tasks and updates internal systems
• Answers phones and directs calls as backup to the Workplace Experience Coordinator

Qualifications

• A minimum of 3-5 years of RIA Operations/Client Service experience
• Basic financial services knowledge/experience
• Notary Public (or willing to obtain this after employment)
• Bachelor’s degree
• CRM, portfolio account software, and custodian web-interface experience required
• A strong work ethic and stellar communication skills
• Ability to work independently but also be a proactive contributing team member
• Strong attention to detail and ability to follow through on projects effectively
• Ability to multi-task and a drive to succeed
• Strong desire to learn and contribute to a team-oriented environment
• Flexibility and willingness to adapt to changing priorities
• Must have a mode of transportation for travel (occasional notary/client meetings)

Salary and Benefits

• The expected base salary for this position will range from $70-100K plus eligibility for a bonus based on successfully completing metrics. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.
  • Bonus plan (eligible after 6 months) based on successfully completing team metrics
• Medical, dental, and vision coverage, Flexible Spending Account/Health Savings Account and 401K plan
• More info: https://summitry.com/careers/

Company Culture and Values

At Summitry, our mission is to help families thrive through the unique set of opportunities and challenges posed by life in the Bay Area. (Translation: we help you live your best Bay Area life).

Our core values are the most important aspect of our culture. They reflect the values of our leaders and people, and we are committed to pursuing them daily. Our culture reflects our values in the way we treat each other:

• CARE – we care for each other, our clients, and our community
• GROW – we have an intrinsic desire to grow ourselves and our firm
• DRIVE – we are fiercely driven to achieve our goals and those of our clients

While having an impressive resume is a plus, Summitry strives to find not only top talent but the “right” talent. We’re proud of the culture we’ve built, and we seek individuals who are not only excited about their role and responsibilities but also demonstrate our values and desire to contribute towards the growth of our firm.

Summitry, LLC is an Equal Opportunity Employer

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