Head Of Commerce, Tiktok Shop

This is a remote position.

About SuperOrdinary:

SuperOrdinary is the leading global growth partner and marketplace expert connecting brands, creators, and consumers everywhere. SuperOrdinary is the go-to partner for facilitating sustainable global expansion for today's most exciting consumer brands including Farmacy, Tower28, OLAPLEX, The Ordinary, Boy Smells and more. SuperOrdinary’s worldwide team of e-commerce marketplace and social commerce experts help brands establish influence, scale global sales channels, and connect with creators and consumers throughout the world.

In 2022, SuperOrdinary announced their acquisition of FanFix to build a multi-brand platform which will streamline relationships between content creators and brands globally. SuperOrdinary is laying the foundation to become the most powerful global brand accelerator for consumer brands, with unmatched brand building services and expertise to navigate international expansion, omni-channel distribution, social commerce and content monetization.

With a deep understanding of the rapidly evolving social commerce landscape, SuperOrdinary has a proven track record of successfully growing brands on TikTok Shop and other social commerce marketplaces. Fusing creativity with technology, SuperOrdinary is harnessing the power of livestreaming to create engaging shopping experiences that seamlessly integrate e-commerce and entertainment.

The Opportunity:

The Head of Commerce, TikTok Shop, will play a crucial role in leading the entire shop operation team, responsible for managing day-to-day operations on TikTok Shop Seller Center and related platforms. This role is focused on driving our online sales strategy and overseeing all aspects of our online store's performance. The Head of Commerce will collaborate closely with the VP of TikTok Operations to establish a strong foundation for clients looking to build successful TikTok Shop businesses. Additionally, this role will be responsible for increasing sales revenue growth and enhancing operational efficiency.

The Head of Commerce should possess the ability to manage various aspects of TikTok Seller Center, including but not limited to product listings, merchandising setup, platform integrations, inventory and fulfillment, logistic tracking, and customer support. Effective communication, both internally and externally, is a key component of this role, as it involves direct interaction with clients to troubleshoot issues and provide professional shop operation services.

Successful candidates for this role will be self-starters, quick learners, detail-oriented, and well-organized.

Job Responsibilities

• Oversee day-to-day operations of TikTok Shop Seller Center across multiple accounts.
  
• Ensure that all product listings are live and orders are successfully synced and fulfilled.
  
• Optimize operational efficiency and drive sales revenue.
  
• Provide immediate troubleshooting support on the ecommerce platform.
  
• Ability to work remotely or in a hybrid work environment.
  
• Manage partnerships with third-party technical service providers
  

Basic Qualifications

• 3 to 5 years of hands-on experience in ecommerce platforms like Amazon, Shopify, etc.
  
• Good understanding of TikTok, YouTube, Instagram, and social media platforms.
  
• High sense of responsibility.
  
• Detail-oriented with a natural curiosity for learning new things.
  

Nice to haves

● Excitement to work in a fast-paced startup environment.

● Inherent, internal drive that leans more toward autonomy than requiring direction.

Location:

Remote - Home Office