Hardware Deployment Technician

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

 

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty and veteran employees.

 

Responsibilities

Empower AI: As a Hardware Deployment Technician you will work on the EUD Hardware Deployment Team to configure, test and deploy laptops and other hardware devices to our JSP customers by providing express pickup service. This junior level position will afford the opportunity to work alongside the EUD Tier 2 technicians to enhance your technical skills for advanced troubleshooting techniques to isolate and diagnose IT problems on laptops and peripherals, including software and various hardware. In assuming this position, you will be a critical contributor to meeting Empower AI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.

 

Highlights of Responsibilities:

• Image, configure and test laptops before deploying 
• Perform hardware installs, upgrades, and configure customer-specific hardware and software 
• Instruct customers on use of equipment and software 
• Troubleshoot to isolate and diagnose IT problems on laptop equipment and peripherals, including software and hardware 
• Maintain accountability for receiving and tracking IT equipment through the Defense Property Accountability System (DPAS) 
• Maintain equipment inventory controls and policies  
• Coordinate with EUD senior technicians, leads, managers and IT support teams to resolve customer incidents/problems, fulfill service requests 
• Use Remedy and ServiceNow to work and track customer service requests and trouble incident tickets 
• Utilize ITIL best practices to enhance and optimize the services provided to customers  
• Ability to multi-task and work under pressure and meet short timelines 
• Complete training and utilize required tools to accomplish job functions  
• Meet customer requirements for Service Desk performance 
• Work Special Projects as assigned 

Qualifications

Qualifications:

• Clearance Required: US Department of Defense (DOD) issued Secret clearance.
• Strong customer service orientation.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Good written, oral, and interpersonal communication skills.
• Ability to conduct research into PC and software issues and products as required.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Team-oriented and skilled in working within a collaborative environment.

Required Education and Experience: 

• Required Experience: 2 or more years of professional experience supporting PC hardware and software systems.
• Required Education: Bachelors or equivalent, including consideration of vendor certification in the technology being applied such as Microsoft MCP or Novell CNE.
• Certification: CompTIA Security+
• ITILv4 Foundation minimum certification preferred.

 

Physical Requirements: 

This position requires the ability to perform the below essential functions:

• • Sitting for long periods
  • Standing for long periods
  • Ambulate throughout an office
  • Stoop, kneel, crouch, or crawl as required
  • Repeatedly lift and carry weight up to 50 pounds

 

About Empower AI

It is the policy of Empower AI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations.  Empower AI is a VEVRAA Federal Contractor.

 

Employment Type: FULL_TIME