Hard Goods Team Lead

Golf's Happy Place!
At PGA TOUR Superstore, we're always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates - driven by our vision to inspire people through golf and tennis.
Position Summary
The Team Lead role is responsible for Customer-facing activities (e.g., greeting Customers, clarifying needs, and identifying solutions, closing sales), non-customer-facing activities (e.g., down stocking, inventory management, area recovery, merchandise standards) and store safety (e.g., reporting safety hazards, understanding safety and lifting directions). Additionally, this role will support the Manager in assigning and following up on task with Associates in assigned department. This role acts as the expert of their assigned department by providing valuable input into operational and merchandising decisions to their assigned Manager to drive sales and elevate the customer experience. The Team Lead is expected to be the expert of product and operational knowledge within their assigned department. This requires broad product knowledge and the ability to engage associates and customers across all departments
Key Responsibilities:

• Participate in weekly department walks with your assigned Manager to evaluate the state of the business and create worklist for self/department Associates that align with their strengths. Additionally, follow up with your manager on the execution of all assigned task.

• Create and maintain a department that is inviting to our customers by consistently exceeding Company Merchandise Standards within assigned department. Assist in keeping sales floor merchandise presence at a premiere stock and visual level to drive sales and the customer experience.
• Engage with every customer you encounter and offer world class service by leveraging the G.U.E.S.T Selling model. Focus on building lasting relationships that keep the Customer coming back.
• Have consistent touch bases with your assigned Manager to communicate upward to keep them informed of department concerns/issues, praises, and morale.
• Act as the training champion in your assigned department to support the training of all new hires and continuous learning for tenured associates. To include but not limited to new products training, general product knowledge, Company Merch Standards, visual standards, floorplan/POG process, and fitting techniques.
• Provide consistent feedback to your manager on operational and merchandising opportunities to maintain the best-in-class experience for our customers.

• All Hard Goods areas, equipment, and supplies are always maintained and operational.
• All Hard Goods programs, promotions, and procedures are consistently executed/maintained.
• Responsible for but not limited to supporting Logistics team in setting all new floorplans/planograms, pushing daily receipts, providing leadership to assigned Associates in Managers absence, executing monthly markdowns, price changes, maintain merchandise standards, completing cycle counts, maintaining topstock/backstock integrity, providing override support to the front end and complete daily safety walks looking for any potential safety concerns in assigned department.

Qualifications and Skills Required:

• Communication: Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally. Candidates communicate expectations and standards to execute company programs.
• Computer: Candidates must possess basic computer skills with a working knowledge of the Microsoft Office Suite, including Outlook.
• Accountability: Candidates must possess the skills to lead conflict and provide performance management feedback to appropriate Manager.
• Business Acumen: Ability to quickly learn business acumen with appropriate training.
• Organization: Candidates must be able to organize multiple priorities to ensure execution.

• Education/Experience: High School Diploma or equivalent and retail experience preferred.
• Customer Service: Candidate must have a Customer first mindset to be successful in this role.
• Working conditions and physical demands:

• Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.

• Candidates must be able to work a flexible work week, and work nights, weekends, and holidays depending on business needs.

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn't just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.
An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.