Guest Services/Retail Manager

Are you an organized and detail-oriented professional with a passion for delivering exceptional customer service? Animal World and Snake Farm Zoo is looking for a dedicated individual to join our team as a Guest Services/Retail Manager. This role offers a unique opportunity to contribute to the success of our zoo while providing an outstanding experience for our visitors.

Responsibilities:

1. Guest Services Management:

- Oversee day-to-day operations of the guest services team, ensuring a positive and welcoming experience for all visitors.

- Train, supervise, and motivate staff to deliver excellent customer service.

2. Retail Operations:

- Manage the retail store, including merchandise displays, inventory control, and sales floor organization.

- Utilize upselling techniques to enhance the overall guest experience.

3. Administrative Tasks:

- Maintain organized records using Google Sheets and Docs.

- Utilize a POS system for sales transactions and reporting.

4. Communication:

- Demonstrate exceptional written and verbal communication skills when interacting with staff, vendors, and visitors.

5. Inventory Management:

- Track and manage inventory, ensuring optimal stock levels and preventing stockouts.

- Utilize past experience in managing and maintaining an inventory system.

6. Vendor Relations:

- Experience in ordering for a sales floor from multiple vendors/companies.

- Build and maintain positive relationships with vendors.

7. Preferred Skills:

- Warehouse management experience.

- Experience in building upkeep and management.

Requirements:

- Highly organized and attentive to detail.

- Previous management experience in guest services and/or retail.

- Proficient in Google Sheets and Docs.

- Proven track record of fantastic customer service skills.

- Upselling experience in a retail environment.

- Experience using a POS system.

- Exceptional communication skills, both written and verbal.

- Retail and merchandising experience.

Perks:

- Competitive salary

- Employee discounts and complimentary zoo passes.

- A vibrant and inclusive work culture.

How to Apply:

If you are ready to take on a leadership role in a dynamic and exciting environment, please submit your resume, cover letter, and any relevant certifications to jarrodf@hczoo.comand eliseg@hczoo.com

Animal World and Snake Farm Zoo is an equal opportunity employer and encourages candidates from all backgrounds to apply.

Join us in creating unforgettable experiences for our guests and supporting wildlife conservation efforts!

Job Type: Full-time

Pay: $42,000.00 - $72,000.00 per year

Benefits:

• Employee discount

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Work Location: In person